Desktop Support Technician

We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About U

sVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com

• Position Summa
  
  

ryWe are seeking a Desktop Support Technician to join our team. The Desktop Support Technician will be able to support the customer with most technical issues from computers, printers, monitors, software, and phones. You will strive to achieve the best customer support through training, knowledge, and ingenuity. You always pride yourself in proper office etiquette and display professionalis

M.Essential Duties And Responsibiliti

es

• Work as part of a Desktop Support Team, answering questions and resolving software and hardware issues for employees either in person, via phone or through an enterprise ticketing syste
  
  

m.

• Accept technical support calls and emails to the IT Department and track issues to resolution via an enterprise help desk syste
  
  

m.

• Respond to telephone support calls, email, and internal requests. This requires support for Accounting, Payroll and HR software applications along with PC and Windows troubleshootin
  
  

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• Typical duties may include setup of user accounts, resetting of user passwords, general technology questions, setup and basic troubleshooting of PCs, mobile devices, printers and phones, and configuration and shipping of other devices as wel
  
  

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• Document, track, and monitor problems to ensure timely resolution of issue
  
  

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• Provides hands-on or virtual training to help resolve user issues and develops troubleshooting guides and tips sheets as require
  
  

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• Learning new skills from Tier 2 level teams for job mobilit
  
  

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• Writing knowledge documents for training and educational purpose
  
  

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• Project work to assist upper-level teams and gain hands-on experience for more complex dutie
  
  

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Knowledge, Skills, and Abilit

ies

• Exceptional customer service skills in person, over the phone, and through electronic communicati
  
  

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• Ability to triage and troubleshoot unfamiliar issu
  
  

es.

• Willingness to learn new technologi
  
  

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• Knowledge of Microsoft server products, especially Active Directory and Azu
  
  

re.

• Proficient with Microsoft Office with emphasis on Excel and Wo
  
  

rd.

• Must be able to frequently sit, stand or bend for long periods of time and must also be able to lift 40 pounds and push/pull carts when necessa
  
  

ry.

Education & Experi

ence

• Associate degree (A.A.) in relevant technical field from two-year college or university; or 1 year of related experience and/or training; or equivalent combination of education and experie
  
  

nce.

• Strong knowledge of both MAC and Windows desktop environme
  
  

nts.

• Experience with Office 365 is a p
  
  

lus.

• CompTIA, Microsoft, or other technical certifications prefer
  
  

red.

• Must have knowledge of MAC OS and how to troubleshoot issues with the hardw
  
  

are.

Minimum Qualifica

tions:

• Associate degree in technical field d
  
  

esired

• A , Technical Certifications d
  
  

esired

• 3-5 years of IT expe
  
  

rience

• In depth knowledge of both MAC and Windows enviro
  
  

nments

This position is eligible for the following be

• nefits:Health Insurance: Medical, dental, and vision c
• overageRetirement Plan: 401(k) with compan
• y matchPaid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable st
• ate lawOther Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet ins
  
  

urance.