Heinz Hall Administrative and Retail Manager

The two-time 2018 GRAMMY® Award-winning Pittsburgh Symphony Orchestra is credited with a rich history of engaging the world’s finest conductors and musicians and demonstrates a genuine commitment to the Pittsburgh region and its citizens. Known for its artistic excellence for more than 125 years, the Pittsburgh Symphony today is lauded as the region’s international cultural ambassador. The Symphony’s mission is to engage, enrich, and inspire through unparalleled live musical experiences and is committed to their values of excellence, inclusivity, integrity, celebration, and enjoyment.

Job Purpose:

The Heinz Hall Administrative & Retail Manager manages the administrative work required to keep Hall Management productions and projects on track, as well as managing retail operations for Heinz Hall.

Essential Duties and Responsibilities:

ADMINISTRATIVE MANAGEMENT

• Reconciles, verifies, and codes Heinz Hall invoices for approval
• Maintains a comprehensive filing system for Heinz Hall including capital project documentation
• Reviews & proofreads contracts and helps to ensure contract compliance
• Handles mail receipt, delivery, and shipping for department
• Processes lost & found articles from performances on a weekly basis
• Issue Invoices for Heinz Hall services and equipment
• Assists VP & GM in tracking, maintaining, and forecasting Heinz Hall budget
• Assists in financial settlements for performances at Heinz Hall
• Responsible for obtaining front of house/rehearsal room set up needs from internal PSO Departments for various scheduled activities
• Completes and Distributes event/performance documents to appropriate personnel and catering staff
• Works at events as required
• Backs up Assistant General Manager on Heinz Hall scheduling process
• Backs up Assistant General Manager and Senior Manager Facility Operations Heinz Hall as needed
  
  

RETAIL MANAGEMENT

• Manage PSO/ Heinz Hall retail sales including onsite, online, phone orders, and off-site sales locations, including merchandise budgeting and forecasting
• Supervise, hire, direct work, schedule, process payroll, and oversee the necessary training/development of Merchandise Sales Staff
• Negotiate commission rates of merchandise with artists, management companies, record labels, touring shows, etc.
• Manage acquisition of guest artist, PSO musicians, and conductor merchandise on consignment basis for sale; research and procure new items to be added to sales inventory
• Manage inventory control, ordering distribution, concert sales settlements, and return of merchandise in conjunction with the Finance Department
• Coordinate with Artistic Department to arrange for artist signings at concerts
• Handles online merchandise fulfillment
  
  

Required Education, Experience and Abilities:

• Bachelor’s degree or equivalent work experience required
• 2 years related work experience
• Extensive computer skills using Microsoft 365 required
• Excellent written, and verbal communication capabilities, including clear and concise writing skills
• Highly organized with excellent attention to details
• Demonstrated ability to work independently but also as a member of a team.
• Demonstrated ability to meet deadlines and perform well under pressure
• Demonstrated ability and willingness to work irregular hours, including evenings and/or weekends when necessary
  
  

Preferred Education, Experience and Abilities:

• Degree in business or non-profit administration
• Supervisory Experience
• Retail sales experience preferred.
• Previous work in a nonprofit setting
• Certified Facilities Manager certification
  
  

Physical Requirements:

• Ability to work on a computer for extended periods of time
• Ability to operate related equipment, i.e. computer, copier, scanner
• Ability to take items to Post Office, UPS store, FedEx drop off locations, etc
  
  

Compensation and Location:

This is a full-time, exempt position with an annual salary range between $45,000 - $50,000 depending upon experience. We also offer a comprehensive benefit package which includes paid holidays, paid time off, health benefits, as well as retirement savings options. Heinz Hall in downtown Pittsburgh is the work location for this position.

Pittsburgh Symphony, Inc. (PSI) provides equal opportunity to all qualified employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, genetic information, ancestry, national origin, age, physical or mental disability, marital status, veteran status, or any other class or category protected by local, state, or federal law.

The specific statements shown in each section of the description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

The PSI recognizes that an individual with a disability may require a job modification/ accommodation to enable them to successfully perform a job function. Consideration will be given to such requests. Such requests should be directed to Human Resources.

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Salary : $45,000 - $50,000