Manager of Transit Operations

Pittsburgh Regional Transit is seeking a Manager of Transit Operations to oversee all Port Authority of Allegheny County d/b/d Pittsburgh Regional Transit (PRT) Transit Operations functions. Assists the Director of Bus and Rail Operations in ensuring that the Day-to-Day Operation of the Department is accomplished. Directs and supervises the Assistant Manager of Transit Operations, ensuring that they have the resources required to perform their daily job responsibilities. Oversee the instructional training of students for the dispatch training curriculum and First-Level Dispatchers in refresher training.

Essential Functions:

• Develops and performs complex management analyses in such areas as Key Performance Indicators, manpower planning and overtime balancing.
• Coordinates Dispatch and Operator Picks .
• Develop and ensure implementation of dispatch policies, procedures, standards of instruction and training curriculum in an efficient and effective manner. Ensure instruction on dispatch procedures is provided in a manner consistent with the provisions of the collective bargaining agreement and the standards of training.
• Provide continuous feedback to the Director of Transit Operations on the status of First Level Dispatchers and dispatch student(s) during the training period recommends additional areas of improvement when necessary.

Job Requirements:

• High school diploma or GED.
• Bachelor's degree in education, business administration or a related field from an accredited college or university. Related experience may be substituted for the education on a year-for-year basis.
• Minimum three (3) years' experience in transit agency dispatch within public mass transit. No certifications or licenses required.
• Minimum of two years in a management/supervisory role.
• Demonstrated knowledge and understanding of all phases of transportation dispatching.
• Ability to lead, develop, mentor, train and work collaboratively with others.
• Ability to maintain confidentiality in all aspects of the position.
• Effective and professional communication, skills in both written and oral formats.
• Excellent administrative, organizational and managerial skills.
• Willingness and ability to respond to 24-hour emergency calls.

Preferred Attributes:

• Prior experience with Hastus daily modules.
• Previous PRT supervisory experience preferred; otherwise, prior supervisory experience.
• Demonstrated ability in the use of Microsoft Word, Access, and PowerPoint.
• Knowledge of PRT operating systems.
• Knowledge of PRT policies and procedures.

We offer a comprehensive compensation and benefits package. Interested candidates should forward a cover letter (with salary requirements) and resume at https://Careers.RidePRT.org .