What are the responsibilities and job description for the Infrastructure Support Technician position at Pittsburgh Regional Transit?
Pittsburgh Regional Transit is seeking an Infrastructure Support Technician to participate in the inspection, set-up, installation, maintenance, problem diagnosis, and repair of computer hardware, and related peripherals, including software installation for Port Authority of Allegheny County d/b/a Pittsburgh Regional Transit (PRT). Identifies, analyzes, troubleshoots and resolves client technical service requests and basic network connectivity issues with Network or Internet. Works as a team member to collaboratively resolve client requests and technical issues with other team members, partners and vendors.
Essential Functions:
Essential Functions:
- Provide first-line support in the event of PC software/hardware problems to include, but not limited to, supporting users by triaging calls and remotely diagnosing and resolving requests utilizing remote tools while upholding company computer policy and procedure guidelines, as well as recommends new and improved guidelines to ensure compatibility and better service end-users of personal computers.
- Installs, configures and troubleshoots current Windows operating systems and other desktop applications.
- Maintains software and hardware registration and inventory to provide upgrades, as necessary, and insure appropriate security levels are maintained.
- High school diploma or GED
- Associate's degree or two (2) years of college in computer science, information technology, or related field from an accredited college or university. Related experience may be substituted for education on a year-for-year basis.
- Minimum of three (3) years of' experience in hardware repair, installation, and maintenance. No certifications or licenses required.
- Demonstrated ability in the use of Windows, Microsoft Word, Excel, PowerPoint, Outlook, and Internet Explorer.
- Professional and effective communication skills.
- Customer-oriented approach to problem solving issues regarding the PC.
- Valid PA driver’s license.
- A certification
- Network certification.
- Experience with VMware (virtualization) software suite.
- Knowledge of TCP/IP and troubleshooting.