CLK TYP - Clerk Typist

POSITION SUMMARY:

Position requires the professional performance of complete quality customer service, general clerical duties of moderate complexity, and cashiering for the department's residential permit parking program.

MAJOR RESPONSIBILITIES AND DUTIES:

• Register and issue residential parking permits and visitors passes to customers either in person or electronically.
• Type information into the Residential Permit Parking template.
• Perform cashiering functions, taking cash, making change, credit card transactions, daily cash balancing, opening and closing a cash drawer.
• May review and evaluate daily reports from the residential parking permit program.
• Keep manual and/or computerized records accurate by posting and checking.
• Research residential permit parking issues.
• Provide quality customer service.
• Handle mail and messages by receiving, sending, sorting and distributing.
• Perform typing, filing, handling mail and proof reading.
• Type letters, memos, forms, requisitions, invoices, labels, lists, reports, and documents.
• Receive telephone calls, routes to appropriate person, if applicable.
• May give information or directions to callers.
• Classify, indexes, files or distributes forms, correspondence, cards and receipts.
• Search, pulls and routes files as appropriate.
• May perform data entry retrieval and other processes as requested or required.
• Compose simple and routine correspondence.
• Compile, update, review and make available all State and City Motor Vehicle Code parking regulations - types of violations - costs and fines.
• Ability to deal directly and work cooperatively with the City of Pittsburgh's Planning Department and Bureau of Building Inspection.
• Perform activities, functions and other related tasks and duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES:

• Considerable knowledge of general office procedures including filing systems and procedures.
• Knowledge of business math, balancing and reconciling daily transactions, taking cash, issuing change, and credit card transactions; performing daily cash balancing.
• Ability to deal with customers in a professional and facilitating manner.
• Knowledge of receptionist duties, business English, spelling, mathematics and looking up information.
• Knowledge of Pennsylvania State Motor Vehicle Code parking regulations.
• Knowledge of City of Pittsburgh codes regarding parking and anti-litter ordinances.
• Ability to accurately type.
• Thoroughly skilled in the operation of a typewriter/computer/copier/calculator and fax machine.
• Knowledge and ability in the use of a calculator, personal computer and software applications...
• Ability to proofread copy, compare words and numbers for accuracy and to make accurate corrections.
• Ability to follow moderately complex oral and written instructions.·.
• Ability to maintain confidentiality.
• Ability to withstand abuse from the public and to be professional, courteous and tactful at all times.
• Ability to communicate effectively both written and verbally.
• Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.
• Ability to establish and maintain effective and appropriate relationships with the public, City of Pittsburgh departments, other agencies, and employees.

EDUCATION AND \YORK EXPERIENCE REQUIREMENTS:

• High school diploma or GED equivalent required. At least two years of general clerical experience, which includes typing.
• A minimum of one (1) year of experience demonstrating proficiency in the operation and use of a Microsoft office products

EXAMINATION:

• A written and/or performance examination based on the above knowledge/skills/abilities may be required.

OTHER:

• Must be a bona fide resident of Allegheny County or must be willing to establish and maintain residency within Allegheny County within six (6) months after the hire date.
• The Pittsburgh Parking Authority is an Equal Opportunity Employer