International Sales Support (Customer Service) Representative - Cheswick, PA

Overview

Vitro is the largest glass manufacturer in the Western Hemisphere and the largest glass producer in North America. Vitro's glass products can be found in some of the most iconic vehicles on the road, in countless buildings and homes around the world, and in billions of glass containers produced every year. With more than 14,000 employees worldwide, we have expanded our global footprint and cemented our leadership role in the industries in which we operate.

At Vitro, we redefine the power of partnership to create valuable and innovative glass solutions for our customers and communities. Together, we will realize the full potential of glass to shape how we move, build, and live in the future.

Vitro takes active steps to protect the environment and supports several initiatives that promote protection of the environment and reduction of energy consumption in the glass manufacturing process. Our products and technologies reduce energy consumption and emissions in buildings and vehicles, and we minimize the use of natural resources in manufacturing.

Together, we have the power to make more than glass. We can make the future a brighter place for years to come.

Vitro Architectural Glass manufactures a broad range of industry-leading, energy-efficient products such as Solarban, Sungate and Starphire Ultra-Clear glasses. Throughout our storied history, collaboration and innovation have been central to our advancements. Today, the key to our success continues to lie in the strength of our partnerships. With a foundation formed on trust, teamwork and shared excitement, the possibilities for impactful innovations in glass are truly endless.

With manufacturing facilities throughout the U.S. and Mexico, Vitro Architectural Glass is committed to sustainable manufacturing processes and products. Vitro also operates one of the world's largest glass research and development facilities in Pittsburgh, PA and has four residential glass fabrication plants in Canada.

To find out more, please visit our website: Vitro Architectural Glass | Vitro Architectural Glass (vitroglazings.com)

International Sales Support Representative:

We are seeking a qualified International Sales Support Representative to join our team in our Harmar, PA location, just outside of Pittsburgh, PA. This position handles exports to Mexico, Latin America, and globally.

Bring your positivity and join an industry leader in glass manufacturing. We can't wait to meet you!

The International Sales Support Representative is accountable to provide an exceptional level of customer experience to assigned customer accounts (export and/or domestic) while working closely with sales to ensure that sales and profitability objectives are met.

Main Activities/Duties/Responsibilities:

• Coordinate all aspects of order processing
• Apply specialized knowledge of technical details and product applications in the customer order process
• Maintain ongoing relationships with key customers
• Assuring thorough and accurate order processing
• Suggesting alternative products and services
• Providing support in the resolution of customer complaints and issues
• Provide customers with timely and accurate information with respect to our product availability, shipping capabilities, and the status of orders from time of order receipt through order shipment, delivery, and payment of invoice.

Qualifications:

• BS degree is preferred (or equivalent years in Glass experience)
• Spanish fluency is required
• Background in export compliance is required

Functional and Technical Skills:

• Strong interpersonal, communication, organizational, and problem solving, conflict resolution, and selling skills required
• Strong working knowledge of Windows and Microsoft Office products required
• Experience with Glass systems is preferred

Success Factors/Functional Competencies:

• Focus on results
• Promote teamwork
• Build trust and respect
• Understand market & customer perspective

It will be important to demonstrate the following:

• Ability to take responsibility
• Communicate & share information
• Build strong work relationships

Work Environment:

The incumbent will work in an open office environment as a member of a team of customer service representatives supporting both domestic and export customers. The position involves a great deal of telephone and e-mail contact with customers and internal Vitro contacts (e.g. sales, manufacturing plants, production planning, and transportation).