What are the responsibilities and job description for the Full Time Ticketseller position at Pittsburgh Cultural Trust?
The Full-time Ticketseller is responsible for processing all ticket sales for events produced by the Trust, including single ticket sales, subscriptions, exchanges, complementary offers, and ticket holds. This is a key customer service position, assisting patrons via telephone and live interactions, providing accurate information, courteous service, and prompt service delivery. Ticketsellers must be available to work a flexible schedule that will include evening and weekend coverage of the Trust’s box office locations.
Knowledge, Skills & Experience Required:
Education: Associate’s or bachelor’s degree preferred.
Work Experience: Minimum 3 years’ experience in customer service, sales, telemarketing, or retail environment required. Experience dealing with the public in a face-to-face manner required. Cash-handling experience and familiarity with ticketing systems preferred.
Supervisory Experience: Experience supervising or at least working with a sales team preferred.
Technical Skills: Working knowledge of Microsoft Office suite required. Familiarity and comfort with a ticketing system required. Comfortable troubleshooting remote technology.
Intangibles: Strong organizational skills, outstanding communications, problem solving, diplomacy, and customer service orientation. Able to maintain calm demeanor and work effectively in a fast-paced and hectic environment. Detail oriented and comfortable handling cash on a regular basis.
Essential Functions:
Main job responsibilities:
Budgetary responsibility: Ticketsellers have no significant budgetary responsibility.
Decision-making responsibility: This position has day-to-day discretion with respect to box office management decisions when management is not available.
Strategic responsibility: Ticketsellers have no significant strategic responsibility.
Reporting requirements: Ticketsellers provide information for the Trust’s daily reports of box office activity.
Travel requirements: Limited travel (less than 5%) is required for this position.
Physical demands: This position involves mainly office work – occasional lifting up to 20-30 lbs. may be required. The individual should be able to sit and/or view a computer screen for extended periods of time.
Starting rate: $30.28/hour
The Pittsburgh Cultural Trust is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status.
Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.
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Knowledge, Skills & Experience Required:
Education: Associate’s or bachelor’s degree preferred.
Work Experience: Minimum 3 years’ experience in customer service, sales, telemarketing, or retail environment required. Experience dealing with the public in a face-to-face manner required. Cash-handling experience and familiarity with ticketing systems preferred.
Supervisory Experience: Experience supervising or at least working with a sales team preferred.
Technical Skills: Working knowledge of Microsoft Office suite required. Familiarity and comfort with a ticketing system required. Comfortable troubleshooting remote technology.
Intangibles: Strong organizational skills, outstanding communications, problem solving, diplomacy, and customer service orientation. Able to maintain calm demeanor and work effectively in a fast-paced and hectic environment. Detail oriented and comfortable handling cash on a regular basis.
Essential Functions:
Main job responsibilities:
- Secure the box office at all times.
- Account for all cash/checks, reconcile all funds received, and ensure all funds are placed in the safe.
- Verify customer identity.
- Fulfill customer ticketing requests via telephone, email, and in-person interactions.
- Print tickets daily to maintain a manageable level of mailings to patrons.
- Provide informal supervision to part-time ticketselling staff members.
- Supervise box office operations in the absence of a Ticketing Manager.
- Contact patrons regarding any issues with a show (or a cancellation).
- Provide select additional services such as scheduling part-time ticketsellers, compiling and categorizing survey results for follow up/escalation, and handling all complimentary ticket offers to Trust staff and District partners.
- Demonstrate a commitment to diversity, equity, accessibility, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
- Perform other responsibilities as assigned
Budgetary responsibility: Ticketsellers have no significant budgetary responsibility.
Decision-making responsibility: This position has day-to-day discretion with respect to box office management decisions when management is not available.
Strategic responsibility: Ticketsellers have no significant strategic responsibility.
Reporting requirements: Ticketsellers provide information for the Trust’s daily reports of box office activity.
Travel requirements: Limited travel (less than 5%) is required for this position.
Physical demands: This position involves mainly office work – occasional lifting up to 20-30 lbs. may be required. The individual should be able to sit and/or view a computer screen for extended periods of time.
Starting rate: $30.28/hour
The Pittsburgh Cultural Trust is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, ethnicity, national origin, veteran or disability status.
Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. The Pittsburgh Cultural Trust strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.
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Salary : $30