Operations Manager

Company Overview

Our Mission: To bridge the gaps between students, families, schools, and resources, fostering a community where all students can succeed.

Our Vision: To transform public education, creating an equitable education experience for students that enables them to reach their highest potential free from barriers.

Job Summary

The Operations Manager oversees the administrative functions of PACS’s central office, ensuring efficient day-to-day operations. This role requires strong organizational skills, adaptability, and the ability to manage diverse administrative tasks. The Operations Manager serves as a key liaison between the administrative office and school site staff, facilitating clear communication and coordination across teams.

Executive Support

• Assist PACS leadership with calendar management, meeting preparation (agendas, materials), and occasional travel arrangements.

Administrative Operations

• Serve as front desk point person for office visitors and deliveries.
• Serve as the first point of contact for visitors and incoming calls.
• Manage incoming/outgoing mail and maintain organized paper and digital records.
• Communicate announcements to All Staff via bulletin.
• Coordinate meetings and conference calls, including logistics and materials.
• Support the creation of reports, presentations, and other documentation.
• Provide general daily support to PACS staff.
• Oversee ordering and inventory of office supplies.
• Liaise with maintenance contractors as needed.

Program Procurement

• Order and track program supplies in collaboration with Team Managers.
• Organize boxes at the main office upon delivery.
• Notify Team Managers of program supply deliveries as they arrive.
• Manage returns for incorrect/damaged program supply items.

Human Resources Support

• Coordinate internal hiring processes, including interview scheduling and new hire documentation.
• Maintain employee documentation folders (paper and electronic).
• Manage personnel files and ensure all staff have current and required clearances.
• Review PACS general operating procedures during onboarding.

Donor Acknowledgement & Development Support

• Receive and log donations in development software.
• Generate timely donor acknowledgement letters.
• Support development staff with database operations and reporting.

Secondary Responsibilities

• Participates in the organizational culture of trauma informed practices.
• Participates in required training and team and all staff meetings.
• Other duties as assigned.

Knowledge, Skills and Abilities

• Integrity, credibility, and alignment with PACS mission
• Strong collaborator committed to community empowerment and social change
• Effective in project management, problem-solving, and conflict resolution
• Knowledgeable in social services and advocacy
• Highly organized with attention to detail and multitasking ability
• Excellent verbal and written communication; adaptable in fast-paced environments
• Committed to accountability, data tracking, and documentation

Experience/ Education Requirements

• Minimum of a bachelor’s degree is required.
• A minimum of 5 years of experience in an administrative assistant and/or operations management role.

Working Conditions/ Physical Demands

• Travel up to 25% to sites and/or communities where PACS programs operate.
• Must have a valid PA driver’s license and reliable transportation.
• This position is primarily at the PACS administrative office.
• Must be willing to use personal cell phone when working remotely.
• Perform light work – exerting up to 30 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

To apply: Send your cover letter and resume to Samantha Monks at smonks@pghareacs.org with the position in the subject line.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $50,000