Part Time Guest Experience Representative

Title: Part-Time Guest Experience Representative

Reports to: Senior Manager of Guest Experience

Location: Portland, OR.

Type: Part time/Hourly/Non-exempt (16 - 20 hours per week)

Salary: $18.82 per hour

Benefits: Pittock Mansion Society offers an excellent benefits package including 100% employer-paid employee medical, vision, and dental insurance, PTO, retirement plan with company match of up to 3%, and an Employee Assistance Program.

ABOUT PITTOCK MANSION:

Pittock Mansion is a 1914 historic house museum, owned by the City of Portland, Park and Recreation, and operated by the Pittock Mansion Society. The premises include the mansion, the Gate Lodge, and the Garage with beautiful gardens adjacent to the Pittock Viewpoint. The organization's mission is to inspire understanding and stewardship of Portland history through Pittock Mansion, its collections, and programs. With approximately 80,000 annual visitors in recent years, Pittock Mansion is one of the top tourist destinations in Portland. The organization is at an exciting juncture of strategic growth and reimagination with the new vision, Pittock 2.0.

POSITION SUMMARY:

We are seeking a Part-time Guest Experience Representative to act as ambassador of our mission and provide exceptional visitor experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• Greet and interact with visitors, volunteers, and delivery people
• Answer phones, respond to callers’ requests, and refer calls
• Sell admission, membership, and store items
• Follow established cash-handling practices
• Process reservations for tours
• Perform all opening and closing duties as assigned, including securing all buildings and deactivating and activating alarms
• Maintain the visual integrity and security of the museum and store throughout the day
• Light cleaning and maintenance of both Museum and public areas
• Enforce Mansion policies and respond to visitors’ needs
• Sanitize workstations and high-touch areas regularly throughout shift and at the end of the day
• Direct one-way visitor flow through Mansion
• Follow de-escalation best practices.
• Carry out other duties as assigned

Skills

• High level of customer service
• Ability to interact with public, staff, and volunteers as a team member
• Professional manner and appearance
• Flexibility and resilience to change
• Strong communication skills and attention to detail
• Cash handling experience, preferably in a fast-paced environment
• Record of dependability, timeliness, and good attendance
• Ability to work weekends and occasional evenings and potentially pick up extra shifts as needed
• Familiarity and understanding of Point-of-Sale systems and Microsoft Office programs, especially Outlook and Excel
• Strong retail sales skills a plus

PHYSICAL ACTIVITIES / OTHER CONDITIONS

• Light to medium work that includes moving objects up to 30 pounds
• Position may require remaining in a stationary position, often standing or sitting for prolonged periods
• Position may require repeating motions that may include arms, wrists, hands, and/or fingers
• Workstations may not be in a climate-controlled environment
• Wearing of personal protective equipment (e.g. face covering, gloves) may be required
• Sharing small spaces with members of the public (e.g. operation of elevator)

Please submit your cover letter and resume to jobs@pittockmansion.org. Please include “Part-time Guest Experience Representative” in the subject line. No phone calls, please.

Qualified candidates must complete a background check prior to hiring.

Pittock Mansion Society is committed to a work environment in which all individuals are treated with dignity and respect. Everyone has the right to work in a professional atmosphere that promotes equal employment opportunities and prohibits discrimination practices.

Job Type: Part-time

Pay: $18.82 per hour

Benefits:

• Flexible schedule
• Paid time off

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Portland, OR 97210 (Required)

Ability to Relocate:

• Portland, OR 97210: Relocate before starting work (Preferred)

Work Location: In person

Salary : $19