Front Desk Receptionist/Patient Coordinator

Scheduling Coordinator Position

Pittman Orthodontics

Martinsburg, WV 25401

Full time- 32 hours/week

$16 to $19 Hourly

401K, Medical & Vision Benefits

This is a fast-paced dental practice seeking a motivated and friendly front desk receptionist. The ideal candidate for this role must maintain a compassionate and friendly demeanor, have the ability to multitask while being extremely organized, have proficient writing skills, and be committed to the highest quality patient care. The scheduling coordinator represents the practice in all facets of patient services, which may include greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow.

Please submit your resume! Be sure to include a cover letter that tells us a little about you.

Job responsibilities:

• Greet and welcome visitors to the practice
• Answers telephone, routes calls, checks emails, and faxes
• Responsible for maintaining appearance and order of dental office, patient scheduling, and patient management
• Maintain a professional reception area/office
• Schedule follow-up appointments as directed
• Gather accurate dental, medical, and insurance information from patients at check in/check out
• File patient information into patient charts accurately
• Update patient's insurance information as needed
• Post payments to patient’s account
• Sort, organize, distribute, and complete mail
• Be an active participant in team huddles
• Perform any additional task provided by doctor

Job description:

• Check schedule daily for accuracy and provide schedule to dental team as appropriate
• Answer and respond to telephone calls with professionalism which includes new patient calls, calls from other doctors offices, vendors, ect.
• Schedule patients for efficient use of doctor and staff time
• Check patient back-up list to try to fill in cancellation and no-show appointment times
• Collect any payments from patient that are due at check out
• Arrange patient charts and radiographs for the next days appointments
• Relay and take care of any prompts needed
• Prepare and send out new patient welcome letters, thank you referrals, and any letters from Dr. to another office regarding a patient
• Monitor office supplies and order as needed
• Additional duties may be assigned occasionally at employer’s discretion

Recommended skills:

• Good interpersonal skills
• Verbal skills
• Multitasking
• Previous office experience or related background
• First aid or CPR certified (training provided)
• Skilled in the use of standard office equipment including: telephones, calculators, copies, fax machines, computers, and computer software(MS Excel, Word, ect.)

Requirements:

• High school diploma or equivalent

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $16 - $19