What are the responsibilities and job description for the Customer Experience Associate position at Pitt Ohio?
Overview
PITT OHIO is a family owned transportation company with a long standing commitment to safety, service and respect for our employees. We are currently seeking individuals to join our team as a Customer Experience Associate at our Pittsburgh, PA location. PITT OHIO offers career opportunities within a company that values hard work, teamwork and integrity.
Schedule
- In Office 5 days; Monday-Friday
- 9 AM- 5:30 PM
What PITT OHIO Offers
- Competitive pay
- Excellent benefits including medical insurance with no weekly premiums, dental, vision, 401(k) and profit sharing
- Paid time off and holidays
- A respectful, people first work environment
- Well-maintained equipment & modern facilities
If you’re looking to join a company with a strong culture and a commitment to its employees, PITT OHIO is the place for you.
This is an entry level advancement opportunity to learn about PITT OHIO's wide range of service offerings. It includes a 12-week paid training program.
Responsibilities
- Provide general LTL and volume quoting
- Coordinate and quote Fast Track / Time Definite shipments
- Schedule pick-ups
- Trace shipments and provide freight charges
- Process re-billings from sales reps, 3rd parties and customers
- Process fax and Internet requests
- Handle Managed Accounts and special requests from customers and sales reps.
- Effective and efficiently resolve customer issues and respond to customer questions regarding shipments; develop and maintain positive relationships with customers
- Meet monthly department telephone and email goals
- Receive and accurately direct incoming telephone calls for PITT OHIO and associated companies
- Represent the PITT OHIO brand in a friendly, welcoming, and warm manner with all callers and visitors
- Greet clients and visitors and notify staff of visitor’s arrival
- Provide information and assistance to clients and customers
- Maintain welcoming environment
- Able to react to change productively and handle other essential tasks as assigned
Qualifications
- Command of English language to communicate effectively with internal and external customers
- High School Graduate or GED
- Proficient in general math
- Must be able to multi-task
- Must be able to type a minimum of 40 wpm
- Previous experience in telephone customer service/call center environment helpful
- Transportation experience preferred
- Knowledge of Microsoft Office Environment, particularly Excel, Word and Email
- An excellent phone voice and a colorful / dynamic personality is essential
- Comfortable with existing and constant changes in technology
- Excellent verbal and written communication skills
- Flexibility with changing job duties
PITT OHIO is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, religion or other legally protected status.