What are the responsibilities and job description for the Income Maintenance Caseworker I- Triage position at Pitkin County?
General Statement or Primary Purpose
Primary Purpose of Position: This position is responsible for interviewing clients to obtain required information. This position must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.
Duties And Responsibilities Or Knowledge, Skills, Abilities
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
Minimum Education And Experience
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. Career Readiness Certificate (CRC) and NC FAST Certificate are preferred. Valid North Carolina driver's license required. Bilinguals encouraged to apply. DD 214 is required from applicants claiming a military preference.
Equal Opportunity Employer
Pitt County Government offers a comprehensive benefits package to part-time and full-time employees who are eligible for benefits. Your benefits add value to your overall compensation program by offering you vacation, holiday, and sick leave as well as medical, dental, life, accident, disability insurance plans, NC 401(k) Plan, and other benefits that work together to provide overall wellness and financial security for you and your family.
Primary Purpose of Position: This position is responsible for interviewing clients to obtain required information. This position must explain program(s) requirements and options and advise or refer clients to other program services as appropriate.
Duties And Responsibilities Or Knowledge, Skills, Abilities
Considerable knowledge of the program/areas of assignment. General knowledge of all agency and community programs and services which could affect the client/applicant. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations and procedures. Ability to communicate with clients/applicants, the public at large, and public officials to obtain data, and to explain and interpret rules, regulations and procedures. Ability to instruct and to evaluate the work of lower level employees. Ability to perform caseworker functions within structured time frames.
Minimum Education And Experience
Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience. Career Readiness Certificate (CRC) and NC FAST Certificate are preferred. Valid North Carolina driver's license required. Bilinguals encouraged to apply. DD 214 is required from applicants claiming a military preference.
Equal Opportunity Employer
Pitt County Government offers a comprehensive benefits package to part-time and full-time employees who are eligible for benefits. Your benefits add value to your overall compensation program by offering you vacation, holiday, and sick leave as well as medical, dental, life, accident, disability insurance plans, NC 401(k) Plan, and other benefits that work together to provide overall wellness and financial security for you and your family.