911 Emergency Communications Supervisor

Print



911 Emergency Communications Supervisor

Salary

$44.47 - $52.82 Hourly

Location

AABC-Aspen Airport Business Center, CO

Job Type

Full-time with benefits, hourly

Job Number

202300384

Department

Dispatch

Opening Date

05/12/2026

Closing Date

6/30/2026 11:59 PM Mountain

Bilingual Stipend

Yes

Hiring Minimum

$44.47

Hiring Maximum

$52.82

Pay Grade

P105

Hiring Range Description

This position is on a step pay plan, which is a structured pay system that determines employee pay. Employees progress through predetermined pay levels ("steps") based on specific criteria, such as years of service, performance, or additional qualifications/milestones. Each step corresponds to a higher pay rate, providing predictable, incremental raises.

• Description
• Benefits
• Questions
• Early applications are encouraged**
• Job Postings without Closing Dates: Job postings that do not have a closing date will remain open until filled.
• Job Postings with Closing Dates: An application deadline may be extended if the original deadline produced fewer applications than expected. Likewise, a job posting may be closed prior to the listed closing date if the number of applications reach the limit for that position.
  
  

Job Summary

Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.

Job Responsibilities

• Supervises the functions of the public safety communications system including emergency and nonemergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment. Duties may vary according to job assignment.
• Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage.
• Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.
• Compiles and maintains operational data; reviews and maintains activity logs, and creates summary reports; processes administrative reports and personnel action forms
• Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
  
  

Minimum Qualifications, Knowledge And Skills

• One year of experience as 911 Senior Emergency Communications Specialist at Pitkin County (equivalent to 3 years as 911 Emergency Communications Specialist), or a senior-level in another department or function in public safety dispatch.
• High School Diploma or GED equivalent.
• Must pass a thorough background investigation.
• Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required.
• Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.
  
  

Knowledge Of

• Clear and concise communication relaying details accurately.
• Principles and practices of public administration.
• Customer service techniques.
• Public policy processes.
• Communicating clearly and concisely and relaying details accurately.
  
  

Skill In

• Delegating and communicating directions clearly.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Working efficiently both independently and as part of a team.
• Organizing and prioritizing work to meet deadlines.
• Developing, understanding, interpreting, and communicating policies and procedures.
• Establishing and maintaining effective working relationships.
  
  

Physical Demands and Working Environment

• Work is performed in a standard office environment, and in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
  
  

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

For more information, click here for our 2025 Employee Benefits Guide in English. To review the version in Spanish, click here.

01

Are you willing to rotate to any of three shifts: days, nights and weekends?

• Yes
• No
  
  

02

Do you currently reside between Parachute and Aspen?

• Yes
• No
  
  

03

If you don't reside between Aspen and Parachute, are you willing to relocate to this area?

• Yes
• No
  
  

Required Question

Employer Pitkin County

Address 530 East Main Street, Suite 304

Aspen, Colorado, 81611

Phone 970-920-5240

Website http://www.pitkincounty.com/jobs

Please verify your email address Verify Email

Job Opportunities

Account

Privacy Policy

Terms Of Use

Accessibility Statement

Copyright © 2026

Do not sell my personal information

For California Residents, And To The Extent NEOGOV Sells Your Personal Information As The Term “sell” Is Defined Under The California Consumer Privacy Act, You Have The Right To Opt-out Of The Sale Of Your Personal Information By Us To Third Parties At Any Time. This Setting Only Applies To Registered Account Holders That Have Opted-in For An Access Membership. If You Wish To Opt-out Click Follow These Steps

• Log into your Job Seeker Profile
• Click your name in the upper right-hand corner
• Select Account Settings
• Select the Preferences section
• Click the Edit button next to Access Membership
• Switch Toggle to off
• Click Save
  
  

If you do not have a registered account this setting does not apply, however, you can review your right on our privacy policy.

If you require further assistance, please email privacy@neogov.com

Accessibility Statement

At Governmentjobs.com, Inc. d/b/a NEOGOV, we recognize the importance of making our products and services accessible to all individuals, including those with disabilities, and are continually working to improve the experience for all users.

Commitment to Accessibility

We are committed to following best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, to the extent feasible, however, we do not warrant compliance with these standards or any other accessibility standards. We are continually enhancing our platforms to ensure greater accessibility, and we actively seek out opportunities to improve accessibility features.

Ongoing Enhancements

Accessibility is an ongoing effort, and we are regularly updating our technology, services, and content to address accessibility barriers. Our team is dedicated to identifying areas for improvement and making enhancements that allow all users, regardless of their abilities, to fully engage with our services.

Feedback and Assistance

We value feedback from our users. If you encounter any accessibility barriers while using our services or have suggestions on how we can improve, please reach out to us at accessibility@neogov.com. We will make every effort to resolve any concerns and consider alternative options where possible.

Thank you for choosing NEOGOV. We remain dedicated to improving accessibility and creating an inclusive experience for all.