What are the responsibilities and job description for the Host position at Pita & Puff?
Overview
We are seeking a friendly and organized Host/Host to join our dynamic team. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth dining experience. This role requires excellent communication skills and a passion for providing outstanding customer service in a fast-paced restaurant environment.
Duties
- Greet guests upon arrival with a friendly demeanor and positive attitude.
- Manage the seating chart to ensure efficient seating and minimize wait times.
- Answer phone calls with professionalism, providing information about the restaurant and taking reservations as needed.
- Assist in maintaining cleanliness and organization of the front-of-house area.
- Collaborate with servers and kitchen staff to ensure timely service and guest satisfaction.
- Handle guest inquiries and complaints with tact and professionalism, ensuring positive guest relations.
- Utilize POS systems such as Aloha POS or Micros POS for managing reservations and orders.
- Provide support during busy periods, including assisting servers when necessary.
Experience
- Previous Host/Host or food service experience is preferred.
- Strong customer service skills with a focus on hospitality and guest relations.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Familiarity with restaurant operations, including serving and guest services.
- Experience in hotel settings is a plus but not required.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail. Join us in creating memorable dining experiences for our guests through exceptional hospitality!
Job Type: Part-time
Pay: $14.00 per hour
Work Location: In person
Salary : $14