Bilingual Receptionist / Legal Screener

Bilingual Receptionist / Legal Screener

Full-time In Office
Base office in Asheville, NC
Position Status: Full-Time
FLSA Status: Non-Exempt

Pisgah Legal Services (PLS) is a community-based non-profit legal aid agency governed by a local Board of Directors. Located in the Blue Ridge Mountains of Western North Carolina (WNC), Pisgah Legal Services provides free civil legal assistance to low-income people in WNC. The organization currently has offices in Asheville, Brevard, Burnsville, Cashiers, Hendersonville, Highlands, Marshall, Morganton, Newland, and Rutherfordton. With over 120 dedicated staff, including more than 30 attorneys plus program staff, and an active group of 200 volunteer attorneys, the program provides free services to nearly 28,000 people per year to meet their basic needs, primarily in the poverty law areas of housing, public benefits, domestic violence prevention, health care, immigration, and consumer law. 

PLS is seeking a full-time Bilingual Receptionist/ Legal Screener for our Asheville – Charlotte Street location. Applicants should be passionate about promoting justice and overcoming barriers facing low-income people, be a creative and zealous team-player, and be committed to achieving lasting results for clients and low-income communities.

Responsibilities

• Serve as a receptionist.
• Provide high quality legal screening for prospective PLS Applicants.
• Accurately complete legal screening applications within the Legal Server System in a timely manner and monitor all generalist call-back lists and online applications.
• Respond to urgent requests for services andhave the ability toflag issues for supervisory review.
• Coordinate and communicate with the Volunteer Coordinator on legal screening and use of volunteers, which will involve distribution of screening work andcaseflow coordination, as well as assisting in training of volunteer screeners and receptionist when needed.
• Spanish interpreting for Advocates and clients.

Qualifications

• Demonstrated fluency in English/Spanish required.
• Previous experience in interpretation required.
• Word processing skills.
• Experience with data entry.
• Ability to understand, remember, and carry out complex instructions.
• Experience in law office and cloud-based systems.
• Experience working and communicating with low-income population preferred.
• Valid driver’s license.

Salary/ Benefits

Salary ranges from $46,995 - $67,696 depending on experience. Additional bilingual language skills that are applicable to this role may qualify for up to an additional $3k upon completing a language assessment test.

Our salary scale is predetermined based on the years of relative professional work experience that qualify for this position to ensure equity in pay.  Pisgah Legal Services is a Living Wage Certified Employer.

Employees are eligible for medical, dental, vision and life insurance coverage the 1st of the month following the start date.  Pisgah Legal Services (PLS) pays 100% of the Employee and 50% of the Dependent Cost for Aetna Medical and Dental coverage.  PLS pays 50% of the Employee Coverage Cost for Aetna Vision coverage.   PLS pays 100% of Long-Term & Short-Term Disability Coverage, Life Insurance Coverage of 5x base salary an additional $15,000 Life & AD&D Coverage.  401k Retirement Plan after 6 months of employment.  Additional Fringe Benefits includes Pet Insurance, Paid Parental Leave, Paid Bereavement Leave, 13.5 Company Holidays, 22 Paid Leave Days, Paid Sabbatical Leave for eligible staff, Employee Assistance Program for entire household and a great working environment with work life balance!

To Apply

Submit your online application with resume and cover letter through our Career Center located at https://www.pisgahlegal.org/jobs.

PLS invites all applicants to include in their cover letter a statement about how your unique background and/or experiences might contribute to the diversity, cultural vitality, and perspective of our staff and legal services practice. 

Pisgah Legal Services is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As an Equal Opportunity Employer, we will provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with our Human Resources department.