What are the responsibilities and job description for the Mobile Hydraulic Hose Sales and Service Technician position at Pirtek Monroe?
Job Description: Hydraulic Hose Service & Sales Technician
About PIRTEK USA: PIRTEK is proud to be the nation’s leading provider for on-site hydraulic and industrial hose assembly and replacement. Our success is driven by a team of dedicated franchise partners and team members who are guided by our core values:
- People – We foster an environment of mutual trust and respect.
- Integrity – We conduct ourselves with fairness and integrity.
- Real – We are authentic and transparent with stakeholders.
- Teamwork – We believe collaboration and teamwork drives great results.
- Excellence – We strive for excellence and provide the best service to our customers.
- Kaizen – We continuously improve in every way.
PIRTEK operates brick-and-mortar service centers and purpose-built mobile service units, which boast a 1-hour ETA for on-site emergency hose services, available 24/7/365, setting us above the competition. Come join our growing team and keep your community operating!
Who We’re Looking For: PIRTEK is hiring for a Hydraulic Hose Service & Sales Technician to service, assemble, and install hydraulic and industrial hoses for a diverse customer base in varying environmental conditions. This is a messy job that requires manual labor and on-call hours (on-call with incentive pay), so dedication and grit is essential. We are looking for highly driven and self-sufficient individuals with excellent communication and customer service skills.
Our most successful Technicians:
- Are natural problem solvers
- Are mechanically inclined
- Enjoy working with their hands
- Show passion and perseverance through their work
Hydraulic and industrial hose experience is NOT required! Each Hydraulic Hose Service & Sales Technician is provided complete training on industry knowledge, PIRTEK processes, safety standards, and how to operate your purpose-built mobile service unit. PIRTEK also provides support through a 24/7 hotline for Technicians to ask technical questions.
Job Description:
Responsibilities:
- Adhere to all industry and PIRTEK safety standards
- Carry out service calls & sales visits in your local area
- Identify faulty hoses and/ or hose assemblies to service the customers’ needs
- Remove worn or broken hoses before fabricating and installing the new replacement
- Ensure oil spills/ environmental contaminants, due to hose failure and/ or repair, are cleaned or contained to the customer’s satisfaction (as well as federal, state, and local regulations)
- Input service details into the online database to create accurate invoices * Develop relationships with new and existing customers
- Maintain mobile service unit, tools, and equipment
- Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits
- Participate in the rotating On-Call schedule (with increased incentive pay)
- Perform other related duties as assigned
Work Environment: You will be operating out of a PIRTEK Service & Supply Center in a purpose-built mobile service unit – a workshop-van that is outfitted with all the tools and machinery needed to successfully service your local area.
- Territory-based service areas
- Service locations may differ in terrain, noise level, temperature, common amenities available, etc.
- Oil, grease, lubricant, and other “messy” substances are frequently used
- You may be required to travel for training initiatives, at no cost to you
Skills & Abilities Needed:
- Sit, stand, kneel, bend, and/or stoop from moderate to extended periods
- Safely use ladders, step-ups, stairs, etc.
- Mechanically inclined – consistent use of hand tools & specialized equipment is required
- Good communication skills (verbal and written)
- Ability to navigate through customer objections to identify needs and execute sales
- Self-motivated & positive attitude through difficult jobs
- Able to work individually and as a team
- Lift up to 50 pounds
- Can safely & lawfully drive a large work van
Qualifications:
- High School diploma or GED
- Driver’s License with clean driving record
- Experience in industrial development & construction, automobile/ marine/ field mechanics, or a related industry is a plus
- Ability to pass a background check
Benefits:
- Competitive compensation (increases with relevant experience)
- On-call incentive pay
- Certified training program & 24/7 support hotline
- Company vehicle & phone
- Paid Time Off
- Career advancement & promotions from within
Job Type: Full-time
Pay: $18.00 - $35.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $18 - $35