What are the responsibilities and job description for the Manager, Contact Support Center position at Piper Companies?
Piper Companies is seeking a Manager, Contact Support Center to join a growing client in the insurance and financial services industry in the Raleigh-Durham, NC area. The Manager, Contact Support Center role requires you to sit onsite 3 days a week and is ideal for a hands-on leader who thrives in a fast-paced environment and is comfortable managing multiple operational functions while driving team performance and accountability.
Responsibilities of the Manager, Contact Support Center include:
Responsibilities of the Manager, Contact Support Center include:
- Oversee daily operations across multiple service-focused departments, ensuring alignment, efficiency, and high-quality service delivery.
- Directly manage and develop department leaders, providing coaching, performance feedback, and strategic guidance.
- Step into frontline workflows as needed to support teams, resolve escalations, and maintain operational continuity.
- Identify process gaps and implement improvements to enhance productivity, service levels, and customer experience.
- Partner with executive leadership to drive initiatives that support organizational growth and operational excellence.
- Bachelor’s degree REQUIRED
- Prior experience in a contact center, insurance, or financial services environment.
- 5 years of successful leadership managing customer service associates
- Ability to work core hours of 9:00 AM – 6:00 PM with a hybrid schedule (3 days onsite in Raleigh-Durham, NC).
- $90,000 - $110,000 annually
- Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by Law.
- Hybrid work schedule (3 days onsite)
- This job opens for applications on 7/24/2026. Applications for this job will be accepted for at least 30 days from the posting date.
Salary : $90,000 - $110,000