Field Training & Support Engineer

Piper Companies is seeking a proactive and seasoned Field Training & Support Engineer to serve as the technical cornerstone of our U.S. Customer Success organization working on-site in Mclean, Virginia. You will be at the forefront of drone safety and security technology, working in a fast-paced environment where your leadership directly impacts national security and public safety.

Responsibilities for the Field Training & Support Engineer include:

• Serve as a field training expert for new and existing clients
• Deliver in-person and virtual training sessions tailored to client needs
• Provide level-one technical support by troubleshooting and resolving issues remotely
• Support client onboarding and ensure successful adoption of hardware technology
• Maintain strong client relationships through effective communication and ongoing support
  
  

Required Qualifications for the Field Training & Support Engineer include:

• 5–7 years of experience in Field Engineering, Technical Training, or Professional Services within a high-tech hardware/software environment
• Experience conducting hardware-based training in a professional or operational setting
• Background in military training (weapons, radar, or similar systems) OR commercial/public safety training (law enforcement, taser, or security systems)
• Proven experience in client-facing roles with strong interpersonal and communication skills
• Familiarity with drone operation and flight principles
  
  

Compensation for the Field Training & Support Engineer includes:

• Salary Range: $140,000 – $170,000 (depending on experience)
• Comprehensive benefits package
  
  

This job opens for applications on [Insert Posting Date]. Applications will be accepted for at least 30 days from the posting date.

Keywords: field training, training engineer, support engineer, hardware training, technical training, client training, field support, drone technology, UAV, counter-drone, troubleshooting, technical support, military training, law enforcement training, security systems, radar systems, client relations, onboarding, engineering support