Field Training & Support Engineer

Piper Companies is seeking a Field Training and Support Engineer to support a leading provider of advanced counter-UAS (C-UAS) solutions. This position is onsite in McLean, VA and supports mission-critical national security and public safety operations. The ideal candidate will serve as a technical expert, delivering training, troubleshooting complex systems, and supporting field deployments across the U.S.

Responsibilities for the Field Training and Support Engineer include:

• Deliver in-person and virtual technical training sessions for customers and service partners
• Develop training materials, user guides, and best-practice documentation
• Serve as the primary technical liaison between customers, field teams, and engineering
• Troubleshoot and resolve Tier 2 escalated issues across hardware, software, and RF systems
• Evaluate, train, and manage third-party service providers to ensure high-quality support delivery
• Support field operations including site surveys, system installations, testing, and optimization
• Assist in development of Statements of Work (SOWs) and operational procedures
  
  

Required Qualifications for the Field Training and Support Engineer include:

• 5–7 years of experience in Field Engineering, Technical Training, Professional Services, or similar role
• Demonstrated expertise in RF systems and counter-UAS technologies
• Experience supporting hardware/software integration and troubleshooting complex technical issues
• Proven ability to manage third-party vendors or service partners
• Bachelor’s degree in Engineering, Telecommunications, or a related field (preferred)
• FAA Part 107 certification (highly desirable)
• Ability to travel 30% and support occasional nights/weekends; capable of lifting up to 50 lbs
  
  

Compensation for the Field Training and Support Engineer includes:

• Salary: Competitive based on experience
• Full Benefits Package: Medical, Dental, Vision, PTO, Paid Holidays, 401(k), and additional standard benefits
  
  

Keywords:

Field Engineer, C-UAS, Counter UAS, RF Systems, Radio Frequency, Technical Training, Customer Success, McLean VA, Onsite, National Security, Public Safety, FAA Part 107, Hardware Support, Software Troubleshooting, Field Deployments, Site Surveys, System Installation, Professional Services, Technical Documentation, SOW Development, Tier 2 Support, Vendor Management, RF Optimization