Consumer Loan Servicing Specialist

Zachary Piper Solutions is seeking a Consumer Loan Serving Specialist to join a team located onsite in Omaha, NE. The Consumer Loan Serving Specialist will monitor and manage multiple reconciliation processes for payoffs, payments, invoices, and ancillary products for consumer loans in accordance with internal policies and procedures.

Responsibilities of the Consumer Loan Serving Specialist:

• Serve as subject matter expert in balancing loan servicing general ledgers, to include but not limited to, payoffs, payments, ancillary products, and invoices.
• Maintain a working knowledge of product-level requirements, policies, systems, and other details for Auto Loans.
• Post payments and payoffs accurately and timely.
• Responsible for communication via e-mail, phone, fax, and postal mail between our 3rd party partners, members, management, and internal stakeholders.
• Monitor daily transaction reports and general ledgers for multiple processes. Ensure timely and accurate posting and reconciliation.
• Ensure all transactions are properly documented and recorded in the correct accounts, addressing any outages with urgency.
• Analyze and resolve differences between recorded payments and actual general ledger entries promptly.
• Keep leadership informed of accomplishments, problems, and issues relating to payment operations.
• Track and report payment-related variances or discrepancies to management.
• Review policies, procedures, and guidelines, make recommendations for improvement to increase efficiency, streamline processes, or contain costs/losses.
• Timely reporting and coordination with accounting staff to reconcile all policy transactions.
• Other payment related duties and various tasks as assigned.
  
  

Qualifications of the Consumer Loan Serving Specialist:

• Associate or bachelor's degree in a related field is preferred.
• A minimum of five (5) years of relevant experience is required.
• Knowledge of consumer loan payment processing and loan servicing practices required.
• Strong analytical and problem-solving abilities, attention to detail, and proficiency in accounting or payment processing software.
• Understanding of accounting principles, payment systems, and financial regulations required.
• Effective time management and multi-tasking skills.
• Detail-oriented, resourceful, organized, and able to manage shifting priorities, with the flexibility to adapt quickly to change.
• Experience in using A.I. tools preferred.
  
  

Compensation for the Consumer Loan Serving Specialist:

• Salary Range: $50,000 *flexible based on experience*
• Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
• Flexible working schedule
• Unlimited opportunities for growth
  
  

Key Words: banking, lending, product, loan, payment, payment processing, loan serving, consumer, consumer services, ai, artificial intelligence, accounting, financial, finance, payoffs, partners, stakeholders, transaction, reports