Facility Support Assist-DPNF

Position Summary

The Facility Support Assistant provides essential support to Certified Nurse Assistants and other facility staff to ensure quality care and smooth operations within the facility.

Qualifications

• Genuine desire to serve ill, elderly, and infirm residents.

• Ability to read, write, and speak English fluently.

• Strong interpersonal skills; able to work harmoniously with residents, families, staff, visitors, and the public.

• Patience, tact, cheerful demeanor, and a high level of enthusiasm.

• Physically and emotionally stable with good general health.

• Ability to engage with residents across various levels of maturity and cognitive functioning, including those who may be emotionally distressed or hostile.

General Duties and Responsibilities

• Comply with all facility policies, procedures, and safety regulations.

• Conduct resident rounds at the beginning of each shift and every two hours thereafter.

• Apply resident identification bands as needed.

• Make unoccupied beds and tidy bedside and over-bed tables.

• Distribute fresh drinking water and ensure water pitchers are clean and within residents’ reach.

• Assist in serving meals and snacks according to established procedures.

• Ensure residents have access to their food and self-help devices as needed.

• Support residents with bedside activities, including puzzles, coloring, games, and use of personal electronic devices.

• Ensure nurse call systems are attached and within easy reach for bedbound residents.

• Promptly respond to residents’ call lights.

• Organize resident rooms and closets.

• Assist with admission and discharge procedures, including personal property inventory.

• Label personal hygiene supplies such as water pitchers and wash basins.

• Answer phones at the nursing station using proper phone etiquette.

• Attend in-service education, on-the-job training, and required meetings.

• Perform additional duties as directed by supervisory staff.

Consumer Service

• Maintain a professional appearance and demeanor in all interactions.

• Adhere to company policies for resolving resident concerns.

• Ensure the rights and dignity of all residents are consistently upheld.