Business Analyst

POSITION DESCRIPTION:
The Business Analyst (BA) is a key member of the Agile Scrum team, serving as the connection point between business stakeholders, the Product Owner, UI/UX, technical leadership, QA, and developers. The BA is responsible for eliciting, analyzing, documenting, and refining requirements, then translating them into clear, testable, implementation‑ready Jira backlog items.

Essential Duties and Responsibilities:

Requirements Analysis and Definition 

• Elicit, analyze, validate, and document business, functional, and non‑functional requirements.


• Translate business needs into epics, features, user stories, workflows, business rules, and supporting documentation.


• Decompose complex requirements into sprint‑ready items.


• Identify dependencies, constraints, risks, and requirement gaps.


• Maintain alignment across business goals, user needs, architecture, and delivered functionality.


• Ensure traceability from needs through Jira tickets and testing.

Jira Ticket Development and Backlog Readiness 

• Create and maintain high‑quality Jira tickets.


• Build/manage all Jira issue types with proper linking, context, and acceptance criteria.


• Ensure backlog items are sized and ready for estimation and development.


• Maintain backlog hygiene.


• Support the Product Owner during refinement.

Collaboration with Product, UX, and Technical Leadership 

• Partner with Product Owner to refine scope and alignment.


• Work with UI/UX to capture workflows and interaction expectations.


• Collaborate with Technical Leads/Architects to validate feasibility.


• Ensure shared understanding across stakeholders.

Scrum Team Support 

• Participate in Scrum ceremonies.


• Ensure stories are ready for estimation and sprint commitment.


• Clarify requirements and resolve blockers.


• Support iterative delivery.

Acceptance Criteria, QA, and Validation 

• Define testable acceptance criteria.


• Collaborate with QA/testing teams.


• Support defect triage and clarification.


• Validate delivered work aligns with intent.


• Support UAT.

Stakeholder Communication and Facilitation 

• Act as liaison between business and technical stakeholders.


• Facilitate discovery, reviews, and refinement.


• Present requirements clearly to all audiences.


• Manage expectations around scope and requirements.

Client Deliverables and User Enablement 

• Support client demos.


• Contribute to release notes, training materials, and user guides.


• Ensure documentation accuracy.

Continuous Improvement 

• Participate in retrospectives.


• Recommend improvements to Jira standards and requirement practices.


• Strengthen cross‑team collaboration.

REQUIRED EXPERIENCE:

• Bachelor's degree or equivalent experience.


• Experience as a Business Analyst.


• Expertise in Jira and backlog management.


• Strong communication and analytical skills.


• High‑level understanding of software systems, including front‑end, back‑end, APIs, and data flow.


• Basic familiarity with system integrations and how different applications communicate with each other.


• General understanding of data concepts.


• Ability to interpret data requirements.


• Ability to document requirements with sufficient technical context, including workflows, business rules, and expected system behavior.


• Foundational knowledge of the Software Development Lifecycle (SDLC) and Agile delivery processes.


• Understanding of how requirements support development, testing, and release activities.


• Awareness of QA and testing concepts, including acceptance criteria, user acceptance testing (UAT), and defect tracking.

DESIRED EXPERIENCE:

• Relevant certifications (CBAP, PMI‑PBA, CSM, etc.).


• UI/UX collaboration experience.


• Custom application or enterprise web development experience.


• Confluence familiarity.


• QA/UAT/automation support experience.


• Process modeling and traceability experience.

Key Performance Expectations 

• Produce high‑quality Jira tickets.


• Improve backlog readiness.


• Strengthen cross‑team collaboration.


• Reduce defects, rework, and delays.


• Maintain traceability from stakeholder needs to delivered capability.


• Support product demos, documentation, and training.


• Contribute to project and company level continuous improvement efforts.

WHO WE ARE AND WHAT WE OFFER:
In addition to competitive salaries and opportunities for professional development and advancement, our employees enjoy a comprehensive range of benefits. To keep pace with the changing needs of our employees, we continually evaluate benefit plans.

• Paid time off


• 10 paid holidays


• Medical insurance


• Dental insurance


• Vision insurance


• Legal assistance


• Company-paid life insurance and AD&D


• Company-paid long term and short-term disability insurance


• Tuition reimbursement


• 401(k) plan with company contribution


• Continuing Education Opportunities