What are the responsibilities and job description for the IT Help Desk Technician - Iron position at Pioneer Title Agency?
WHAT WE DO: Pioneer Title Agency provides title insurance, escrow, account servicing, trustee sales, and builder-related trust services to our customers through over 70 branches across Arizona.
WHO WE ARE: Pioneer Title Agency is more than just a family -owned business – we are a business made up of dozens of actual families and hundreds of friends whose relationships and real estate expertise predate our official founding in 1985. Not only are we passionate about our customers, we also strive to support the growth of our employees and the causes that are important to them. We are a local business that cares deeply about Arizona and the communities we serve.
Description:
This position works to assist the Pioneer Title Agency offices throughout the state.
Typical duties of the position may include:
- Taking calls and generating and managing tickets from our Service Desk call center.
- Remote and local troubleshooting of computer, computer hardware, software, and network issues.
- Building, repairing and maintaining desktop PCs.
- Traveling to offices within Arizona as needed to replace equipment.
The IT Helpdesk Technician answers directly to the IT Directors and is a key member in supporting our user community.
Skills and Abilities:
- Customer service skills are a must.
- Great communication skills.
- Highly organized and detail oriented.
- Multi-task efficiently and handle multiple responsibilities.
- Ability to communicate and gather information on a user level.
Minimum Requirements:
- Experience in a helpdesk/call environment.
- Experience providing desktop support to end users.
- Knowledgeable with installations, setup, and updates of Windows Operating Systems (Windows 11 specifically), Microsoft Office 365.
- Basic networking understanding and troubleshooting skills of concepts such as DNS, DHCP, TCP/IP.
- Working knowledge of Windows Active Directory and Remote Desktop Services.
- Ability to lift 40lbs.
Salary:
Competitive and commensurate with education and/or experience. Benefit package includes 401(k) Matching, Medical, Dental, Vision, and more.
Pioneer Title Agency provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and any other characteristic protected by law.