Transportation Clerk / Dispatcher

This is a FULL-TIME position that works on average 35-40 hours a week. Days and hours of work will be based on the current work load for Monday through Friday, depending on the time of year.

Summary

The individual in this position is assigned to a variety of clerical and logistics duties associated with transportation.

• Answer phones, direct calls, and provide information for consumers and vendors associated with Pioneer Resources transportation services; record and schedule special requests for transportation and convey accurate information concerning transportation routes, times, rates, or changes.
• Phone and/or radio support for drivers; monitor the base and respond to requests for information and assistance.
• Maintain a working knowledge of agency filing systems, including vehicle records and perform various data entry and filing tasks.
• Use a variety of office machines as required; this includes copier, fax, scanner, and others.
• Perform word processing and data entry and print tasks using a computer; create, print, and distribute route attendance/manifest; enter mileage/ridership into RouteMatch or spreadsheets; and print reports.
• Learn and operate a computerized routing system – RouteMatch and Routefinder (if working headstart contract). Assist with updates of routes for various users of the agencies services which includes mental health agencies, school districts and others.
• Review paperwork/manifests completed by drivers for accuracy and report deficiencies to the supervisor.
• Work cooperatively with the Finance Department regarding information required for billing.
• Perform other transportation duties as assigned by the Transportation supervisor, Director of Transportation, or Fleet Manager.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of duties or responsibilities required to perform this job. Duties and responsibilities may change at any time with or without notice.

• A high school diploma or equivalent (GED).

• Two to Five years of experience in transportation, logistics, or a closely related field may be substituted for academic credentials.

• The ability to read and write English, and the ability to comprehend written instructions and record information.
• The capacity to work in a team with intermittent supervision.
• The ability to work respectfully and courteously with a wide variety of individuals.

Travel is primarily local, although some out-of-area and overnight travel may be expected.

This position may work in close proximity to people. While the majority of working time is spent indoors in an office, employees in this position may work outdoors in all seasons for short periods of time.

Physical Demands

Sedentary work. No more than 10 pounds and occasionally lifting or carrying small items.