Customer Service Specialist

Pioneer Packaging is a family-owned and operated wholesale packaging distributor founded in 1984. We service Washington, Oregon, Idaho, and Alaska with a growing presence in the western United States region. As a distributor, our number one goal is to have satisfied customers by providing superior customer service. We are looking for a candidate that takes pride in their work and the relationships built with our customers.

Customer Service Specialist Position Duties & Responsibilities

1) Customer Service

• Manage incoming calls and customer service inquiries
• Order entry
• Procure payment for COD customers
• Provide accurate, valid and complete information to customer using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives, follow-up to ensure resolution as needed

2. Sales Support

• Write up orders (based on knowledge of products and procedures, making sure the sales rep has included all information needed)
• Revise orders as needed: working with and providing accurate information to purchasing and dispatch; contacting customers if needed
• Provide sales rep any and all information of issues, concerns or special requests from their customer
• · Gather costs from vendors for special orders as requested by sales rep. Work with purchasing to acquire knowledge of how to do this independently.

3. Miscellaneous

• Ship out samples as requested by sales rep
• Maintain the sample shelves for bottles and packaging (restock, organize, label, etc)

Required Skills

• Can-do attitude; going the extra mile for customers and sales reps
• Problem-solving / ability to troubleshoot
• Advocate for customer while maintaining Pioneer integrity
• Product line expert (shippers, bags, totes, glass, gift boxes, etc)
• Ability to multitask, prioritize and manage time effectively
• Detail-oriented
• Excellent time-management and organizational skills
• Proficient in MS Office

Required Education

• High School Diploma or equivalent, some college preferred

Competitive Job Benefits & Additional Compensation:

• Medical & Dental Insurance - premiums paid 100% by Pioneer for employees and 50% for dependents with an HSA contribution matching program
• Long-Term & Term Life Insurance - paid for 100% by Pioneer
• Vision and Short-Term Disability Insurance offered
• 401K Program (eligible after 90 days of continuous employment) - generous matching program
• PTO (combined with sick leave) - 80 hours the first year; 120 hours the second year
• 8 Paid Holidays each year
• Eligible to earn a small monthly commission (after 90 days of continuous employment) that ranges from $100-500/month in additional income

Hours: M-F, 8:00am to 4:30pm; Full-Tome, In-Office (no remote work)

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• No nights

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person

Salary : $48,000