What are the responsibilities and job description for the Inside Sales Representative position at Pioneer Music Co?
Position: Inside Sales Representative- Counter sales
Location: Kansas City (Lenexa,KS)
Department: Sales
Reports To: Branch Manager
Who We Are:
At Pioneer Music Company (PMC), we’re not your typical distributor. We’re passionate about installing human connections in a tech-connected world. We serve the low-voltage, AV, security, and networking industries and we do it with heart, hustle, and a commitment to making our customers’ lives easier.
Our Lenexa branch is growing, and we’re looking for a team player who thrives in a fast-paced, people-first environment. If you’re hungry to learn, humble enough to listen, and emotionally smart in how you communicate and support others, we want to meet you.
About the Role:
As an Inside Sales Rep, you’ll be the face and voice of PMC for our walk-in, call-in, and email customers. You’ll support projects from quote to close, help identify solutions, and collaborate with outside sales reps and warehouse teammates to provide outstanding customer experiences.
What You’ll Do:
- Assist customers with product recommendations, quoting, pricing, and order entry
- Build relationships with integrators, installers, and partners by offering timely, helpful service
- Work closely with your Branch Manager and Outside Sales Rep to support key accounts
- Maintain product knowledge across categories (security, A/V, networking, wire, etc.)
- Help manage open orders, backorders, and vendor lead times with proactive communication
- Provide support to walk-in traffic and phone/email inquiries throughout the day
- Pitch in on inventory checks, order staging, and other warehouse needs when needed (we all roll up our sleeves here!)
What We’re Looking For:
- An Ideal Team Player
- Previous sales or customer service experience in the distribution or electronics industry preferred
- Experience with low-voltage/security/AV products is a plus (but we’ll train the right person!)
- Solid computer skills—familiarity with ERP systems or Sage a plus
- Clear communicator who’s detail-oriented and proactive
- Must be a team player, we win and lose as one
Bonus Points If You:
- Have experience with CCTV, access control, networking, or pro audio/video
- Like a little friendly competition
- Can juggle multiple tasks and still laugh under pressure
What You Get:
- A seat at a company with over 150 years of history and a fresh, people-focused culture
- Room to grow, seriously-PMC is expanding, and we love promoting from within
- Paid time off, benefits, 401(k), employee discount, and other perks
- A team that truly cares about each other and our customers