Receptionist

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off

Job Title: Front Office Specialist
Company: Pioneer Medical Associates
Location: Frisco, TX

Training Provided – Yes!

Pay: $17-19 per hour based on experience

Perks:

• Paid Time Off and Paid Holidays
• Competitive Base Pay

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-5pm
• You may have to work a little earlier/later as needed

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Facilitate patient flow
• Verify medical insurances
• Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests

FORMAL JOB DESCRIPTION

SECTION 1: Job Summary

A Front Office Specialist is trained to act as the first point of contact, setting the tone for a Total Patient Experience. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.

SECTION 2: Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient's time, as well as doctor's time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Knowledge of common fees charged for common visits.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures including HIPAA.
General office duties and cleaning to be assigned by manager.

SECTION 3: Patient Population Served

Front Office Specialist will work with team members and patients of all ages, races, and genders.

SECTION 4: Education, Licensure & Certification Requirements

High school diploma or GED required.

SECTION 5: Experience Requirements

• Industry related experience preferred.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.