SOKC - Customer Experience Manager (Salary)

SOUTHWEST OKLAHOMA CITY PUBLIC LIBRARY
CUSTOMER EXPERIENCE MANAGER

THE POSITION

The Customer Experience Manager of Southwest Oklahoma City Public Library has the opportunity to lead an energetic and creative staff in SOKC, a fast-growing and family-focused community, and provide world-class customer service. In addition to supervising staff and providing outstanding and high-level customer service, the Customer Experience Manager is responsible for aligning branch programming and initiatives with the overall strategies and goals of the Pioneer Library System. As a leader in the civic and business community, the Customer Experience Manager works to build and advance partnerships with organizations that support our mission.

THE LIBRARY SYSTEM

The Pioneer Library System, as its name reflects, helps people explore life’s pathway. Whether developing new skills, transitioning to new technologies, or finding another great book, PLS acts as a catalyst in the lives of our customers and communities. 

Since becoming the first multi-county library system in Oklahoma in 1958, PLS has led the state and the industry in innovation and service. Our 12 libraries continue to inspire innovation, engagement and learning in our communities.

PLS helps our customers explore life’s pathways in several ways. We work to expand our services, finding innovative ways for area residents to secure access to library services. We mobilize to provide an experience that enables customers to take the library with them wherever they go. We accelerate to expand the library’s digital collection and increase the number of customers accessing e-content. We inspire, viewing our role in early literacy and youth and teen education as paramount, PLS seeks the broad-based participation of families through spaces and experiences that inspire. And we will lead the digital revolution by utilizing technologies to increase internal productivity and reduce costs, and we will expand and support digital opportunities for our customers.

THE BENEFITS

The Pioneer Library System offers a strong benefits package. Employer-paid health, dental, group term life and long-term disability insurance as well as a defined contribution retirement plan. Employee-paid vision care insurance, short-term disability and other optional insurance plans, and a 457b retirement plan option. To promote the health and well-being of staff members, full-time employees are provided with generous paid annual vacation leave in addition to twelve paid holidays annually. Pioneer supports multiple training and professional development opportunities for all staff.

Pioneer Library System is an Equal Opportunity Employer

Position:   SOKC Customer Experience Manager

                      Location:    Southwest Oklahoma City Public Library, Pioneer Library System
                                           2201 S.W 134th St, Oklahoma City, OK  73170

                      Schedule:   Full-time position, 40 hours per week, works a flexible schedule, including evenings                                                                        and weekends, in addition up to two weeks of “Mandatory New Hire Orientation &
                                          Training” located at the Administrative Offices in Norman, OK.

                      Salary:         Master's Degree required, MLIS Degree preferred: $62,800/yr
                                           (Plus excellent benefits package)

Applications Accepted: March 07 through March 21, 2026

Job Requirements:

• Master’s Degree required, MLIS Degree from ALA accredited graduate school preferred;
• Three years relevant library or related experience;
• Three years supervisory experience preferred;
• Equivalent technical training, education, and /or experience may be considered;
• Lift up to 25 lbs., retrieve and replace items from floor to at least 5 ½ feet height; 
• Valid driver’s license with safe driving record.
   

Knowledge, Skills, and Abilities:

• Demonstrated ability to effectively support leadership teams in process improvement, change management, team development and effectiveness, conflict resolution, and problem solving;
• Ability to identify, create, and put into action multiple departmental and organizational improvements and projects while working in a collaborative and consultative manner;
• Demonstrated ability to provide effective leadership and to influence, partner with, and coach others;
• Demonstrated ability to communicate within all levels of an organization matched with strong verbal, written, presentation, and one-on-one communication skills;
• Strong service orientation with a positive attitude;
• Ability to work independently, be flexible and thrive in a fast-paced work environment;
• Ability to establish and maintain effective working relationships;
• Listens effectively and communicates in concise, tactful, respectful manner both orally and in writing.

To Apply:  Applications accepted March 07 through March 21, 2026.

Résumé alone is not sufficient; completed online application form is required.

Pioneer Library System is an Equal Opportunity Employer.

All employees and qualified applicants will receive consideration for employment without regard to race, color, religious belief, sex, age, national origin, disability, sexual orientation, veteran status, genetic information or any other category protected by the law.

Pioneer Library System will make all reasonable accommodations in the application and employment processes. If you need a reasonable accommodation, please contact Elissa Fox at 405-801-4506, or by email, hr@pioneerlibrarysystem.org.

Inspiring innovation, engagement and learning in our communities

Salary : $62,800