What are the responsibilities and job description for the Assistant Branch Manager position at Pioneer Federal Credit Union?
Company Description Pioneer Federal Credit Union has delivered “WOW” experiences to Idaho communities since 1954, staying true to its founding philosophy of People Helping People. With 14 branches across Idaho, Pioneer serves over 50,000 members by focusing on improving quality of life through accessible and responsible financial services. The credit union offers innovative, low-cost financial solutions and a comprehensive range of products designed to fit diverse lifestyles and budgets. Members benefit from low fees and competitive rates on savings and loans, along with honest financial rewards. Pioneer maintains a strong community presence and a member-first culture where team members are encouraged to make a positive impact.
Role Description The Assistant Branch Manager is a full-time, on-site role located in Boise, ID, responsible for supporting the Branch Manager in daily branch operations and member service. This role includes supervising and coaching branch team members, overseeing transaction accuracy, and ensuring compliance with credit union policies and applicable regulations. The Assistant Branch Manager helps drive branch performance by supporting sales and service initiatives, identifying member needs, and promoting appropriate products and services. Daily tasks include resolving member concerns, monitoring cash levels and security procedures, preparing reports, and assisting with scheduling and workflow management. The role also participates in community and member outreach activities that reflect Pioneer’s mission and values.
Qualifications:
Experience: Minimum of one year of similar or related experience.
Education: A high school education or GED
Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work involves motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
Other Skills: This position requires excellent public relations skills, knowledge of Credit Union services and products, organizational skills to ensure the proper recording and dissemination of required information. Efficiency and accuracy, as well as professionalism in communication, is vital to the successful execution of this position.
Physical Requirements: Very light physical effort. Typical of most office jobs. Work in comfortable positions. May include constant standing
Work Environment: Normal light, heat, air, and space in work environment.