What are the responsibilities and job description for the Manager, Revenue Operations, Order Management position at Pinterest?
About Pinterest:
Millions of people around the world come to our platform to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime. At Pinterest, we're on a mission to bring everyone the inspiration to create a life they love, and that starts with the people behind the product.
Discover a career where you ignite innovation for millions, transform passion into growth opportunities, celebrate each other's unique experiences and embrace theflexibility to do your best work. Creating a career you love? It's Possible.
As Manager I, Revenue Operations (Order Management), you will lead a team that oversees the regional end to end order fulfillment process, ensuring accuracy,efficiency, and exceptional customer service. You'll build strong partnerships with crossfunctional teams to scale processes that drive revenue through flawless order execution and support growth opportunities. Focus areas include policy and data integrity, SLAdriven case/queue management, and continuous improvement across workflows, tools, and vendor/outsourced operations.
What you'll do:
- Own the end-to-end order lifecycle, delivering accurate and timely orders.
- Lead, mentor, and develop a highperforming team with clear goals, regular coaching/reviews, and a culture of accountability and excellence.
- Design and run case and queue management to consistently meet or exceed SLAs and customer expectations.
- Serve as the point of escalation for complex orders, exceptions, and policy approvals; drive rootcause fixes to prevent recurrence.
- Drive data-driven accountability and strategic insights by developing, monitoring, and analyzing key operational metrics to identify performance trends, optimize processes, and enable informed decision-making across cross-functional teams.
- Partner with Sales Strategy, Revenue Operations, and Sales to improve order experience and policy clarity, while driving prioritized process and automation enhancements that boost efficiency, quality, and compliance.
- Establish and maintain SOPs, playbooks, and training; ensure compliance with accounting policy, revenue recognition readiness, and internal controls.
- Standardize reporting to measure team and inform decisions, evaluate and share key insights regularly.
What we're looking for:
- Our PinFlex future of work philosophy for this role in our Accounting organization requires this role to visit a Pinterest office for collaboration up to 2 times per month.
- A demonstrable background in global people management that is aligned with our mission and core values.
- Deep knowledge of Order Management and QuotetoCash systems and workflows, including CPQ, pricing, order orchestration and revenue recognition, supported by ERP/CRM platforms and reporting tools.
- Extensive experience in Order Processing and Quote to Cash operations. Preferably with experience in internet advertising.
- Innovative and creative thinker with demonstrated ability to express complex ideas in a clear and concise manner.
- Exceptional leader with a verifiable track record of operational rigor by evaluating complex issues from multiple perspectives and performing extensive quantitative analysis.
- 5 years of experience in revenue operations or similar team at a global organization with 2 years in leadership.
- Bachelor's degree or equivalent experience.
Relocation Statement:
- This position is not eligible for relocation assistance. Visit ourPinFlex page to learn more about our working model.
In-Office Requirement Statement:
- We let the type of work you do guide the collaboration style. That means we're not always working in an office, but we continue to gather for key moments of collaboration and connection.
- This role will need to be in the office for in-person collaboration ~2 times/month.
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At Pinterest we believe the workplace should be equitable, inclusive, and inspiring for every employee. In an effort to provide greater transparency, we are sharing the base salary range for this position. The position is also eligible for equity. Final salary is based on a number of factors including location, travel, relevant prior experience, or particular skills and expertise.
Information regarding the culture at Pinterest and benefits available for this position can be found here.
Our Commitment to Inclusion:
Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic under federal, state, or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require an accommodation during the job application process, please notify accessibility@pinterest.com for support.
Salary : $114,240 - $199,920
