Sales Coordinator

At Pinstripes, our Sales Team embodies a commitment to excellence, continuously striving to elevate the Eatertainment experience. With each venue boasting a unique layout, we host an average of 2,000 events annually, accommodating groups ranging from 20 to 1,500 guests. From corporate gatherings to festive occasions like birthdays and weddings, our team excels in curating unforgettable experiences for our guests.

The Sales Coordinator plays a pivotal role as the backbone of the Sales Team, acting as the crucial link between the Sales Office and Operations Teams. This position demands high levels of self-motivation, requiring proactive initiative to ensure accurate Banquet Event Orders (BEOs), timely communication with the Sales Team and Guests, and successful selling and booking of smaller market-segment events. Additionally, the Sales Coordinator is responsible for fostering relationships with community partners, engaging with guests within the venue, and ensuring flawless execution of events.

Responsibilities:

• Obtain high attention to detail on Banquet Event Order (BEO) information within set timeframes, ensuring accuracy and completeness.
• Collaborate closely with Operations Teams to ensure BEOs align with operational requirements, including room capacities, floor plans, and other crucial details.
• Ensure BEOs accurately reflect financial information such as room minimums and charges, and efficiently manage Direct Billing clients for timely payment.
• Act as the primary point of contact on busy days, overseeing event set-up, greeting guests, and ensuring flawless event execution.
• Effectively manage multiple events simultaneously, providing seamless support to guarantee smooth event and catering operations.
• Conduct thorough spot checks on Front of House (FOH) and Back of House (BOH) execution, ensuring impeccable room set-ups, food presentation, and service timing.
• Maintain detailed balance in event financials, regularly reviewing and reconciling financial reports.
• Demonstrate a deep understanding of event packages, catering options, venue capacities, and sales reporting.
• Manage time efficiently in a high-volume environment, maintaining prompt communication with team members and guests.
• Foster positive guest relationships throughout the booking process, prioritizing guest satisfaction and promptly addressing any concerns with care and professionalism.
• Cultivate strong relationships with sales team members, other departments, and venue leaders, exhibiting a collaborative attitude and readiness to assist when needed.
• Participate actively in weekly sales team meetings and adhere strictly to company image grooming and attire guidelines outlined in the SOP Manual.

Requirements

• Self-motivated individual with exceptional organizational skills and acute attention to detail.
• Previous hospitality experience preferred, with a proven ability to multitask effectively.
• Previous CRM experience is advantageous but not mandatory.
• Excellent communication skills and the ability to foster a positive team culture.
• Proficient in analyzing trends from reports and dashboards.
• Willingness to embrace growth opportunities and potentially relocate to support new venue openings.

We focus on an inclusive culture and celebrate everyone for who they are. We are an Equal Opportunity Employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion, sex, sexual orientation, national origin, citizenship status, ancestry, age, marital or veteran status, physical or mental disability, arrest record, genetic information or any other characteristic protected by applicable federal, state and local laws.