Family Entertainment - Assistant Manager

Assistant Manager - Pins & Wheels at Playland

Position Summary

Pins & Wheels at Playland is seeking an energetic, reliable, and guest-focused Assistant Manager to help lead daily operations across our entertainment venue. This role supports the management team by ensuring smooth shift execution, excellent customer service, strong team leadership, and an exceptional guest experience throughout the facility.

The Assistant Manager serves as a key leader on duty, helping oversee daily operations including opening and closing procedures, team accountability, cash handling, event execution, and operational readiness across attractions including bowling, arcade, roller skating, and other entertainment areas.

This is a hands-on leadership role ideal for someone who thrives in a fast-paced, high-energy environment and enjoys working with both guests and team members.

Responsibilities Daily Operations

• Support opening and closing procedures to ensure the facility is fully operational and secure.
• Ensure attractions, games, bowling lanes, and systems are functioning properly during business hours.
• Monitor venue atmosphere including lighting, music, cleanliness, and overall guest experience.
• Complete operational checklists, reports, and shift documentation accurately and on time.
• Ensure cleaning duties and operational tasks are completed throughout each shift.

Leadership & Team Support

• Lead and support team members during daily operations.
• Assign positions and responsibilities based on business needs and staff strengths.
• Provide coaching, training, and hands-on support to maintain service and operational standards.
• Promote accountability, teamwork, and strong communication across departments.
• Support proper break coverage and timekeeping procedures.

Guest Experience

• Deliver exceptional customer service and create a welcoming, fun environment for guests.
• Professionally handle guest concerns, complaints, and escalations.
• Ensure parties, reservations, and special events are executed smoothly and according to plan.

Cash Handling & Administrative Duties

• Assist with cash handling procedures, drawer balancing, and end-of-night reconciliation.
• Ensure tabs and transactions are properly completed and documented.
• Maintain accurate communication logs and operational reports.

Events & Reservations

• Review daily reservations, party schedules, and event run sheets.
• Help coordinate and oversee parties, group events, and special experiences.
• Ensure guests receive organized, high-quality service from arrival to departure.

Meetings & Communication

• Participate in weekly manager meetings (in person or virtual).
• Communicate effectively with managers, supervisors, and team members to ensure smooth operations.

Compensation & Schedule

• Percentage of service fee commissioned tips
• 30–40 hours per week
• Opportunity for growth within the company

Schedule & Availability Requirements

• Full-time position averaging 40–50 hours per week
• Weekend availability is required
• Ability to work flexible schedules, including evenings, holidays, and peak business periods
• Schedule may vary based on operational needs, special events, and seasonal demand

Qualifications & Skills Required

• Previous supervisory or management experience in attractions, family entertainment, hospitality, or customer service required
• Energetic and able to remain focused in a fast-paced, high-traffic environment with bright lights, music, and arcade activity
• Strong customer service skills with a friendly, positive attitude and the ability to communicate effectively with guests of all ages, including children and parents
• Proven leadership skills with the ability to motivate, coach, and manage team members effectively
• Strong sense of urgency with the ability to multitask, move quickly, and maintain situational awareness at all times
• High attention to detail and a strong commitment to maintaining a safe, clean, and organized environment
• Knowledge of attraction safety standards and operational best practices, or the ability to learn and enforce them consistently
• Excellent communication and interpersonal skills when working with guests, team members, and leadership
• Bachelor’s degree in hospitality management, business administration, or a related field is a plus

Physical Requirements & Work Environment

• Ability to stand, walk, and remain active for extended periods throughout the shift.
• Physical ability to stand and walk for extended periods and lift, push, or move up to 25 pounds
• Ability to respond quickly to operational, guest service, or safety-related situations, including emergencies
• Comfortable working in a loud, fast-paced environment with flashing lights, moving equipment, and large crowds

Safety Commitment

Pins & Wheels At Playland is committed to providing a safe environment for both guests and team members. The management team at Pins&Wheels at Playland are all expected to actively promote a culture of safety, ensure compliance with all safety policies and procedures, and immediately address unsafe conditions or behaviors.

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Work Location: In person

Salary : $20