What are the responsibilities and job description for the Warmline Coordinator position at Pinoleville Pomo Nation?
Description
The Warmline Coordinator position will provide compassionate, peer-based emotional support to individuals seeking connection, understanding, and encouragement. In rural communities, this role requires a unique blend of empathy, discretion, and resourcefulness to address the challenges of geographic isolation, limited services, and close-knit social environments.
We are seeking a Warmline Coordinator that embodies the values of hope, respect, and empowerment while maintaining professionalism and ethical integrity in every interaction. The ideal Warmline Coordinator is both organized and empathetic, someone who can manage logistics while nurturing a team culture rooted in peer support values.
Job Type: F/T 40 hrs./wk.
Pay: $28/hr., DOE
Program: Native Warmline Innovation Project
Benefits:
- Competitive Wage and Paid time off.
- Comprehensive health, dental, vision, and life insurance benefits.
- Professional development opportunities to support your career growth.
- Contribution to the well-being of our community.
- Wellness activities to support your overall health.
- SIMPLE IRA with a 4% matching contribution.
Requirements
ESSENTIAL DUTIES AND RESPONSIBILITY
- Share information about community resources and services available in the area.
- Document calls accurately and participates in supervision, training, and team meetings.
- Provide nonjudgmental, peer-based emotional support to callers.
- Maintain confidentiality and appropriate professional boundaries at all times.
- Manage daily Warmline operations, scheduling, and coverage to ensure consistent service delivery.
- Coordinate onboarding, ongoing education, and skills development for peer staff.
- Maintain relationships with local agencies, crisis services, and referral partners.
- Promote the Warmline in the community and help raise awareness of peer support resources.
QUALIFICATIONS
- High School Diploma required.
- Minimum of 1 year of experience in peer support, mental health, or social services.
- Proficiency with documentation, scheduling, and data entry systems.
- Strong interpersonal and communication skills.
- Experience in supervision, coordination, or leadership preferred.
- Familiarity with trauma-informed, recovery-oriented, and person-centered practices.
Pinoleville Pomo Nation is an equal opportunity employer and is committed to providing equal opportunity to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, or any other basis prohibited by law.
Salary : $28