Milltronics Field Service Technician

Job Description About the Role Pinnacle Partners is recruiting for a Field Service Engineer in Indianapolis, IN. This is a hands-on field service position supporting CNC machine tools at customer locations throughout the region. The ideal candidate will have 2 years of experience in CNC maintenance, machine repair, industrial maintenance, electrical troubleshooting, machine automation, or a related field, along with the ability to read blueprints, troubleshoot mechanical and electrical systems, communicate effectively with customers, and travel independently.

This role will provide hands-on training alongside experienced technicians and will support CNC mill and lathe installations, troubleshooting, maintenance, repairs, demonstrations, and technical support. Key Responsibilities: Perform installation, troubleshooting, repair, and maintenance of CNC machine tools, including mills and lathes, at customer facilities. Travel to customer locations to perform machine installations, service calls, repairs, and maintenance.

Complete CNC machine installations that may require approximately 3-5 days at a customer location. Troubleshoot and repair CNC machine systems and related equipment. Diagnose mechanical, electrical, controls, and machine performance issues.

Provide technical support to customers, distributors, and other field service personnel. Provide phone and email support from Indianapolis when not traveling or working at customer locations. Walk customers through troubleshooting procedures and technical solutions by phone or in person.

Interface directly with distributor partners and customers to resolve technical issues. Perform machine start-ups and assist with customer demonstrations. Provide maintenance and repair services in a professional and customer-focused manner.

Support customers in understanding machine operation, maintenance, and troubleshooting. Identify and report non-standard customer requirements, safety deviations, machine performance concerns, and customer dissatisfaction. Communicate service schedules and completion of service calls to the appropriate Service Manager or Service Coordinator.

Maintain accurate records of service calls, travel expenses, technical documentation, and other required service information. Complete service reports and submit documentation within required timeframes. Maintain appropriate technical reference materials and documentation.

Participate in trade shows, technical training, product demonstrations, and other company events as needed. Support the successful installation and operation of CNC equipment at customer facilities. Work independently at customer locations while maintaining communication with internal service and technical teams.

Travel throughout the assigned territory, including occasional overnight stays. Respond to occasional emergency service calls as needed. Maintain a schedule designed to have technicians home most weekends.

Manage travel, customer communication, and service responsibilities while representing the company professionally. Complete additional technical and field service responsibilities as assigned. Requirements: Two- or four-year technical degree or equivalent technical experience.

2 years of experience in CNC maintenance, machine repair, industrial maintenance, electrical maintenance, machine automation, or a related technical field. Ability to read and interpret blueprints and technical drawings. Ability to troubleshoot mechanical and electrical equipment.

Strong communication and customer service skills. Ability to explain technical issues and troubleshooting steps to customers by phone and in person. Ability to work independently at customer locations.

Willingness and ability to travel regularly. Ability to manage overnight travel and multi-day customer installations. Ability to work effectively with customers, distributors, technicians, and internal teams.

Strong problem-solving and analytical skills. Ability to learn new CNC equipment, controls, electrical systems, and technical processes. Ability to document service activities accurately and maintain required records.

Ability to work a first-shift schedule generally aligned with customer operating hours. Ability to occasionally work overtime as required. Ability to travel up to approximately 50-60% depending on business needs.

Preferred: Electrical troubleshooting experience. PLC logic and troubleshooting experience. I/O troubleshooting experience.

Experience with axis drives and spindle drives. Experience with motion control systems. Experience troubleshooting control panels.

Experience with sensors and other electrical components. Ability to read and interpret electrical schematics. CNC programming experience.

CNC troubleshooting experience. CNC machine maintenance experience. Experience working with CNC mills and/or lathes.

Experience with machine automation. Experience working for a CNC machine builder or OEM. Experience working in a machining or machine shop environment.

Experience performing equipment start-ups, demonstrations, and repairs without close supervision. Previous field service experience. Experience traveling to customer locations and working independently.

Experience with industrial equipment installation and commissioning. Strong mechanical aptitude and hands-on troubleshooting skills. Benefits Overview: $30-$32 per hour depending on experience and qualifications.

Hourly position with overtime paid at 1.5x. Company pool vehicle provided for business travel. Company credit card for approved travel and business expenses

Travel time is paid. Approximately 50-60% maximum travel depending on business needs. Most travel is planned in advance, with occasional emergency service calls.

Most technicians are home on weekends. Multi-day installations may require overnight travel. First-shift schedule generally aligned with customer hours.

Explore More Engineering Opportunities This role falls within our Engineering/Manufacturing division, where we specialize in placing professionals in areas such as: Mechanical/Electrical Engineering Manufacturing/Process Engineering Controls Engineering Project Engineering Technical Sales Operations / Plant Engineering Explore additional Engineering roles and learn more about how we support Engineering professionals: Find Jobs or Manufacturing & Engineering Opportunities Not the right fit. We're hiring across multiple divisions including: Human Resources Administrative & Customer Service Information Technology Accounting & Finance #ID9515

Salary : $30 - $32