Medical Receptionist

About the Company

Allina Health Lung and Sleep is dedicated to providing exceptional healthcare services. Our mission is to enhance the health of our communities through comprehensive care and suppor

t.

About the

Role

The Front Desk Coordinator plays a crucial role in ensuring a smooth and welcoming experience for patients at our clinics. This position involves managing patient interactions, administrative tasks, and supporting clinic opera

tions.

Responsi

• bilities
  
  Greet and welcome patients in person an
• d by phonePerform patient registration and check-in/check-out
• processesCollect demographic, insurance, and financial i
• nformationObtain required patient documentation and
• signaturesDirect patients to appointments and
• proceduresAssist patients with telephone
• encountersCollect co-pays and remainin
• g balancesRespond to questions regarding financial assistanc
• e programsPerform End of Day reconciliation
• processesSupport prescription refill order processes as a
• ppropriatePerform Epic and In-Basket respon
• sibilitiesReview and respond to scheduling, records, and patient communica
• tion needsReview MyChart appointments for accuracy and appropriate
• follow-upProcess reschedule reports and No Sh
• ow lettersRetrieve, sort, distribute, and scan medical records and clinic doc
• umentationProcess incoming and outgoing clinic mail and faxes vi
• a RightFaxCoordinate Release of Informatio
• n requestsMaintain patient care lobby and chec
• k-in areasClean and disinfect lobby and patient-facing areas througho
• ut the dayRestock clinic supplies, brochures, and
• resourcesSupport office communication needs, including answering and transfer
• ring callsPerform weekly downt
• ime checksParticipate in staf
• f meetingsPerform other duties a

s assigned

Qu

• alifications
  
  Education: High School Diploma o
• r GED requiredExperience: Minimum of 1 year of healthcare front desk exper
• ience requiredCertifications:

None required

• 
  Required Skills
  
  Epic EMR e
• xperience requiredAppo
• intment schedulingPa
• tient registrationInsurance verification and demograph
• ic data collectionMyChart and In-Basket ex

perience preferr

• ed
  
  Preferred Skills
  
  Strong communication skills with the ability to provide exceptional pa
• tient customer serviceExcellent problem-solving skills and ability to navigate patient needs in a fast-pa
• ced clinic environmentTeam-oriented mindset with the ability to support cross-functi
• onal clinic operationsPositive atte
• ndance and reliabilityAbility to multitask and adapt to changin