IT Project Specialst

Title:- IT Project Specialist

Location:- Norwood, OH 45212

Duration:- Contract 3 Months

Shift : 8am-4:30 -OR- 9-5PM pm, M-F

Essential Duties & Responsibilities:

• Image, configure, and prepare Windows laptops according to standards (e.g., OS, drivers, security baselines, VPN, productivity tools).

• Coordinate directly with end users to schedule swap appointments, set expectations, and provide day-of support.

• Perform device setup: account sign-in, policy/application deployment, BitLocker enablement, network/VPN validation, and basic data transfer guidance.

• Track assets and logistics (shipping/receiving, inventory updates, asset tagging/assignment, chain-of-custody documentation).

• Decommission legacy devices per guidance (wipe/sanitize, return, or disposal workflows) while following data protection practices.

• Troubleshoot common hardware/software issues; escalate complex cases promptly.

• Maintain accurate records in ticketing/asset systems and report weekly progress against the end-of-June milestone.

• Follow security, privacy, and compliance standards throughout the rollout.

Qualifications

• 2–5 years of IT support or end-user computing experience.

• Hands-on experience with Windows 10/11 imaging and deployment (e.g., Autopilot/Intune, SCCM, or similar tools).

• Familiarity with Azure AD/Entra ID, BitLocker, VPN, and basic networking.

• Strong customer service, communication, and coordination skills; comfortable working with non-technical users.

• Detail-oriented, organized, and able to manage a high volume of appointments across multiple time zones.

Preferred qualifications

• Experience with ServiceNow or similar ticketing/asset platforms.

• CompTIA A or Microsoft Endpoint Administrator certification.

• Prior experience in large-scale device deployments or logistics coordination.

Core competencies

• Customer focus, problem solving, ownership, and adaptability.

• Collaboration and clear written/verbal communication.

• Quality mindset and compliance awareness.