What are the responsibilities and job description for the Customer Account Representative position at PINNACLE STRATEGY GROUP LLC?
Benefits:
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
- Wellness resources
Customer Account Representative
Full-Time | In-Person | Cleveland, OH
We are hiring a Customer Account Representative to join our Cleveland team. This position works directly with customers, providing information about available services, answering questions, and assisting with account needs.
We’re looking for someone who communicates well, enjoys working with people, and is comfortable in a fast-paced, team-oriented environment. Previous customer-facing experience is helpful, but we are also open to candidates looking to build their professional experience.
Responsibilities
Speak with customers in person about available products and services- Answer questions and provide accurate information
- Help customers understand current options and promotions
- Assist customers with new and existing account needs
- Maintain a professional and positive customer experience
- Stay up to date on client services and account changes
- Work alongside team members to meet daily objectives
- Participate in ongoing training and team meetings
Qualifications
Strong communication and interpersonal skills- Professional, dependable, and organized
- Comfortable speaking with customers face-to-face
- Able to work well in a team environment
- Willing to learn and take feedback
- Customer service, retail, hospitality, or other customer-facing experience is a plus
What We Offer
Full-time schedule- Weekly pay
- Training and ongoing support
- Team-oriented work environment
- Hands-on customer and account experience
- Opportunities for continued professional growth
If you enjoy working with people and are looking for an opportunity to build experience in customer relations and account support, we encourage you to apply.