Senior Network and Telecommunications Engineer

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven Senior Network and Telecommunications Engineer to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary 

The Senior Network and Telco Engineer is responsible for designing, configuring, and maintaining secure and reliable network and telecommunications infrastructure across all Pinnacle Propane locations in the United States. This role ensures optimal performance and security of firewalls, switches, cabling, mobile and landline services, and related hardware/software. The position is accountable for conducting semi-annual firewall reviews, maintaining accurate records of all network and telco changes, and safeguarding the organization’s network against threats. Additionally, the engineer provides expert support to internal users and external vendors, including internet and phone service providers, to troubleshoot and resolve connectivity and communication issues efficiently.

Essential Job Responsibilities  

• Design, configure, and maintain network and telecom infrastructure across all Pinnacle Propane locations in the U.S.
• Manage and secure Fortinet firewalls, including policy configuration and semi-annual security reviews.
• Ensure network security compliance by implementing best practices and monitoring for vulnerabilities.
• Maintain accurate documentation of all network and telecom hardware/software changes and configurations.
• Monitor network performance and proactively address issues to ensure high availability and reliability.
• Troubleshoot and resolve complex network and telecom problems for internal users and external vendors.
• Coordinate with ISPs and telecom providers for installation, maintenance, and issue resolution of internet and phone lines.
• Telecommunications expense management.
• Oversee structured cabling and hardware installations, including switches, routers, and related equipment.
• Assist with disaster recovery planning and implement redundancy strategies for critical locations.
• Stay current on emerging technologies and recommend improvements to enhance network security and efficiency.

 Key Leadership Profile Capabilities – 

• Strategic Thinking: Ability to align network and telecom initiatives with organizational goals and long-term IT strategy.
• Decision-Making Under Pressure: Confident in making critical technical and security decisions during outages or incidents.
• Influence and Collaboration: Skilled at building relationships across departments and with external vendors to drive results.
• Ownership and Accountability: Takes full responsibility for network security, performance, and compliance.
• Change Management: Guides teams and stakeholders through technology upgrades and process improvements smoothly.
• Risk Management: Proactively identifies vulnerabilities and implements mitigation strategies to protect business continuity.
• Communication Skills: Clearly conveys complex technical concepts to executives, non-technical staff, and vendors.
• Continuous Improvement Mindset: Seeks opportunities to optimize systems, processes, and security posture.
• Adaptability: Responds effectively to evolving technologies, regulatory requirements, and organizational priorities.

Qualifications 

Essential Skills – 

• Fortinet Firewall Expertise: Configuration, policy management, and security audits.
• Network Infrastructure: Advanced knowledge of LAN/WAN design, routing, and switching.
• Protocols: Strong understanding of TCP/IP, BGP, OSPF, MPLS, QoS, and IPv6.
• Network Security: Threat mitigation, intrusion detection/prevention, VPNs, SSL/TLS, SSH, and compliance with security standards.
• Telecom Systems: Experience with VoIP, SIP, PBX systems, and mobile/landline provisioning.
• Troubleshooting: Ability to diagnose and resolve complex network and telco issues quickly.
• Cabling & Hardware: Hands-on experience with structured cabling, switches, routers, and service provider edge equipment.
• Documentation: Accurate record-keeping for hardware/software changes and compliance.
• Communication Skills: Ability to explain technical concepts to non-technical stakeholders.
• Problem-Solving: Strong analytical thinking and decision-making under pressure.

 Desirable Skills – 

• Wireless Technologies: Experience in WLAN design, optimization, and troubleshooting.
• Monitoring tools, such as FortiManager.
• Project Management.
• Vendor Management: Ability to coordinate effectively with ISPs, telecom providers, and hardware vendors.
• Disaster Recovery Planning: Experience in designing and implementing network redundancy and failover strategies.
• Documentation Standards: Ability to create clear technical documentation and diagrams for audits and compliance.

 EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

 Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

 Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.