AR Collections Supervisor

Pinnacle Propane, LLC, a leading provider in the propane industry, is on the hunt for a dynamic and driven AR Collections Supervisor to join our growing team. If you are passionate about building relationships, identifying new business opportunities, and driving growth, we want to hear from you!

Why Join Pinnacle Propane? 

At Pinnacle Propane, we pride ourselves on delivering safety, reliability, and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential, commercial, and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.

We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team, you'll enjoy: 

• Great Benefits: Including medical, vision, dental insurances, amongst others.
• Life Insurance: Financial protection for you and your family.
• Community Volunteering Day: A paid day off to give back to the community and make a difference.
• Paid Time Off: Generous PTO and company holidays to relax, recharge, and spend time with loved ones.
• Retirement Savings Plan: Employer contributions to help you save for the future.

Position Summary 

Pinnacle Propane LLC is seeking a proactive and results-driven AR Collection Supervisor to lead and oversee the Accounts Receivable (AR) collections team. This role combines strategic oversight with hands-on supervision of billing and collection functions, ensuring compliance with company policies and procedures. The Supervisor will manage key accounts, support team productivity, facilitate training, and maintain data integrity across AR systems. This position requires a self-motivated, dependable, and highly organized individual with excellent communication skills and the ability to work independently while mentoring and guiding team members. This role will significantly contribute to the company's financial health by improving overall accounts receivable performance.

This role collaborates with the Commercial and Operations teams to support customer relationships and improve inefficiencies which impact positive cash flow.

Essential Job Responsibilities  

• Supervision – Manage productivity and daily process of the AR Collection team including balancing workload and setting daily/weekly collection targets. Assist Customer Care Supervisors with monitoring Territory Collection team efforts. Train, mentor and evaluate members to ensure high performance and professional development.
• Collection Management – Monitor aging reports and prioritize collection efforts to ensure alignment with AR policies and ensure collection effectiveness. Partner with AR Manager to consistently reduce DSO & decrease over 60 aging. Resolve customer disputes and payment issues. Manage 3rd Party Collections account placements. 
• Refund & Adjustment Oversight – Ensure refunds and adjustments are completed in compliance with internal policy.  Monitor timeliness of completions & provide solutions to decrease billing error frequencies.
• Record Maintenance – Maintain accurate, up-to-date records of collection activities, customer interactions, and customer account data integrity. 
• Collaboration – Partner with the Commercial and Operations teams to enhance internal controls, address recurring issues, and improve areas which directly impact customer relationships and negative cash flow.
• Process Improvement – Identify inefficiencies in the process and propose solutions to enhance accuracy and efficiency of collection effectiveness, dispute resolution time & lower bad debt write-off rate.

PERFORMANCE METRICS & EXPECTATIONS:

Success in this role will be measured by:

• % Days Sales Outstanding
• % Overdue Accounts
• Bad Debt Write off rate
• Team Performance Metrics

Qualifications 

• 2-3 years of experience in AR, collections, or credit management, with at least 1 year in a supervisory role.
• Strong skills in account reconciliation, data analysis, and Excel
• Excellent negotiation and communication skills with a professional, customer-focused approach
• Ability to work under pressure, meet deadlines, and make independent decisions
• Highly organized, detail-oriented, and able to manage multiple accounts effectively

 EEO Statement

Pinnacle Propane, LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer, ensuring decisions are made irrespective of race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristics safeguarded by state or federal law.

 Pinnacle Propane, LLC complies with the laws and regulations set forth in the EEO is The Law poster.

Additionally, Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability, kindly email recruiting@pinnaclepropane.com.

 Pinnacle Propane strives to ensure its careers website is accessible to everyone, including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propane’s careers website, please reach out to us at recruiting@pinnaclepropane.com so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.

Disclaimer: Pinnacle Propane does not accept unsolicited resumes or applications from recruitment agencies. Any unsolicited information submitted to Pinnacle Propane by third-party agencies will be considered property of Pinnacle Propane, and we will not be responsible for any fees associated with such submissions.