Production Specialist - Audio Visual, Event Technology, Live Events

PRODUCTION SPECIALIST

$32-38/hr

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Production Specialist will be working with Project Managers, Directors, and direct clients to provide full-service show design and implementation from start to finish. This position will be actively designing the events, drafting the proposals, consulting with clients, and executing setup, operation, and proper strike of events as assigned by supervisor.

Essential Functions:

• Directs small to medium size show audio visual set up according to customer specification and clearly established expectations. 
• Determine physical layout and technical capabilities of meeting locations to determine service and equipment needs. 
• Responsible for directing and communicating the technical specifications of a show/event to client, location management and internal AV staff. 
• Manage communication efforts with show venue staff. 
• Assess equipment needs, service requirements and cost parameters of show sites and events. 
• Act as technical liaison to clients, manage and nurture relationship. 
• Learn area pricing structure to meet client’s needs in additions and show upgrades. 
• Lead and manage other AV employees technically and direct freelancers and other outside AV staff on show guidelines. 
• Develop, train and mentor AV staff. 
• Arrange and manage transfers, re-rents and coordinate equipment needs. 
• Ensure sufficient labor needs for show are met and manage proper scheduling. 
• Learn to monitor costs on shows to ensure profit goals are reached.
• Learn to coordinate vendors and outside technical support for events. 
• Operates equipment in a live show setting. 
• Works with sales team to clearly define customer expectations and build own sales skills. 
• Communicate directly with clients or assist technicians with ensuring excellent customer service is provided. 
• Assist in creating or rearranging sets to enhance clients vision  
• Learn and explain invoicing to clients. Obtain signatures and assist with order entry/billing system as needed.
• Execute proper optimal operation and troubleshooting of equipment. Perform preventative maintenance of equipment as needed.
• Follows and acts in accordance with all company rules and policies in regard to general operation of the company, including but not limited to working hours, procedures and specific company rules. 

Education & Experience:

• Related technical experience and/or education
• High school diploma, GED or equivalent

Required Skills & Knowledge:

• High degree of demonstrated customer service and hospitality skills. This includes a heightened sense of customer focus at all times to include the AV team as well as internal and external clients
• Thorough knowledge of audio visual equipment, set-up and operations including expert skills in the fields of audio, video and lighting including but not limited to: mixing equipment, lighting tools, cameras, microphones, projectors and video recorders, amplifiers and spotlights
• Possesses a basic knowledge of audio-visual sales process including profiling, needs discovery, event design, event staffing, and proper inventory management.
• Basic computer skills including Microsoft Office, networking, IT device management, PC and Mac operations. Must be proficient with PowerPoint, Keynote and Internet usage.
• Demonstrates a high degree of commitment to professionalism in the workplace as demonstrated through appearance, timeliness, teamwork and communication skills.
• Possesses good organizational skills and the ability to adapt and function successfully in a high-volume, sometimes stressful team environment.
• High degree of ownership and self-initiation skills as well as a positive professional demeanor
• Flexibility to accommodate a changing work schedule and/or business needs at other AVMS properties as necessary. 
• Set an example for professional grooming and presentation standards as required by hotel partner/specific worksite. 
• Ability to work varied and changing schedule (nights, weekends, early mornings included) Reliable transportation to and from work location(s).
• A valid driver’s license and acceptable driving record is required for those in positions that may operate company vehicles.

Benefits:

• Performance based incentive plans on top of base salary
• Generous time off with PTO, holidays and sick/personal days
• 401k with a contribution match
• Insurances; health, vision, dental and more

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer 

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all. 

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.