What are the responsibilities and job description for the Personal Lines Customer Service Representative position at Pinnacle Insurance Solutions, LLC?
Job Title: Personal Lines Customer Service Representative (CSR) – Property & Casualty
Location: Missouri – Redel Insurance Agency
Employment Type: Full-Time
Work Arrangement: On-site
Hours: Monday through Friday, 8:00 AM – 4:30 PM (No evenings, weekends, or holidays)
About Redel Insurance Agency
Redel Insurance Agency is a trusted local provider of personal insurance solutions in Missouri. We are committed to delivering exceptional client service, building lasting relationships, and protecting what matters most to our community.
We’re looking for a friendly, detail-oriented, and reliable Customer Service Representative (CSR) to join our Personal Lines team. If you enjoy working with people, solving problems, and supporting clients with their insurance needs, this is a great opportunity to grow your career in a supportive and professional environment.
Key Responsibilities
- Serve as the first point of contact for personal lines clients via phone, email, and in person
- Handle day-to-day service needs including policy changes, billing questions, ID card requests, and documentation updates
- Gather information from new leads and run quotes in carrier systems
- Assist clients with claims reporting and follow-ups
- Process endorsements and renewals in the agency management system, remarket accounts as needed
- Communicate with insurance carriers regarding policy information, billing, and underwriting questions
- Maintain accurate and up-to-date client records
- Support the Account Managers and Producers with administrative and service tasks as needed
- Provide exceptional customer service that reflects our agency values and commitment to client care
Ready to make a difference for our clients and grow your career in insurance?
Apply today to become part of Redel Insurance Agency - where service comes first.e personal service still means everything.
What You Bring
- 2 years of experience in a personal lines insurance customer service role preferred
- Active Missouri Property & Casualty license (or willingness to obtain within 120 days)
- Familiarity with personal lines insurance products (auto, homeowners, renters, umbrella, etc.)
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Experience using an agency management system (such as AMS360, Applied Epic, or similar)
- A helpful, team-oriented mindset with a positive attitude
- High school diploma or equivalent required
What We Offer
- Competitive compensation
- Health, dental, vision, disability, life, and other ancillary insurance
- Flexible spending account
- 401(k) with company match
- Paid time off and holidays
- Supportive, team-focused environment
- Ongoing training and development, including licensing support
