What are the responsibilities and job description for the Executive Housekeeper position at Pinnacle Hospitality LLC?
The Executive Housekeeper is responsible for overseeing all aspects of housekeeping operations within the hotel, ensuring cleanliness, comfort, and hygiene standards are maintained to the highest level. They lead and manage the housekeeping team, coordinate with other departments, and implement procedures to deliver exceptional guest experiences and uphold brand standards
· Lead and manage the housekeeping department, including supervising staff, scheduling shifts, and assigning tasks to ensure efficient operations and optimal staffing levels.
· Develop and implement housekeeping policies, procedures, and standards in accordance with hotel guidelines, regulatory requirements, and brand expectations.
· Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness, orderliness, and compliance with hygiene and safety standards.
· Coordinate with other departments, such as front office, maintenance, and food and beverage, to prioritize cleaning schedules, address guest requests, and resolve issues promptly.
· Train and develop housekeeping staff on proper cleaning techniques, equipment usage, and safety protocols, fostering a culture of excellence, teamwork, and continuous improvement.
· Monitor inventory levels of cleaning supplies, linens, and amenities, and coordinate with purchasing to ensure adequate stock levels and cost-effective procurement.
· Implement environmentally sustainable practices and initiatives to minimize waste, conserve resources, and promote eco-friendly operations within the housekeeping department.
· Maintain accurate records and reports related to housekeeping activities, including room occupancy, cleanliness scores, maintenance requests, and staff performance evaluations.
· Address guest concerns, complaints, and special requests related to housekeeping services in a timely and professional manner, ensuring guest satisfaction and loyalty.
· Stay updated on industry trends, best practices, and innovations in housekeeping technology, products, and techniques, and incorporate relevant advancements into departmental operations.
· Must adhere to the company's grooming, uniform, and dress code policies.
· Assist with varied projects as assigned and other duties as assigned.
