Cash Application Specialist

Job Title:             Cash Applications Specialist

Industry:              Healthcare           

Location:              Indianapolis, Indiana / Remote

Welcome to Pinnacle! Pinnacle Healthcare Revenue Solutions (PHRS) is a full Revenue Cycle Management (RCM) company focused on professional billing for independent physician practices. PHRS is a division of Pinnacle Healthcare, a growing healthcare consulting company based in Colorado with regional offices in St. Louis, Missouri and Indianapolis, Indiana, and remote employees in 21 states. We offer our employees a GREAT team environment, wonderful camaraderie among the team members, and a true appreciation and recognition for hard work.

PURPOSE:

The main purpose of this position is to support Pinnacle Healthcare Revenue Solutions’ mission, vision, core values and customer service philosophy.  

The responsibilities of a Cash Application Specialists include, but are not limited to posting, applying and filing payments; processing transfers when appropriate and balancing deposits. The ideal candidate for this position will have a good understanding of accounting and possess the ability to balance and reconcile accounts on a daily basis. This position also requires the employee to be detail-oriented and be capable to multi-tasking. 

CUSTOMER SERVICE:

•    Accountable for outstanding customer service to all external and internal customers.

•    Develops and maintains effective relationships through effective and timely communication.

•    Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

•    Posts and files all payments to the specified patient’s account in accordance with each client’s policy and procedure.

•    Retrieve patient account payments from customer service via email on a daily basis.

•    Process patient payments via credit card within 24 hours of receiving the payment. Retrieve credit card payments first thing the following day from which they were ran. 

•    Post approved credit card payments in billing system. Report denied payments to customer service so they may contact the patient to confirm their payment information or retrieve an alternate method of payment.

•    Advise supervisor of denial trending

•    Scan deposit detail in Web Documents if needed

•    Review and scan documentation to identify contractual amounts, denials or payment adjustments that require posting to patient accounts. Assist in the research and correction of posting errors.

•    Works to identify appropriate account for unidentified cash and ensures that all such cash is posted or that a refund is requested within the appropriate timelines.

•    Process transfers and payment adjustments when appropriate

•    Balance payments for deposit on a daily basis.

•    Deposit payments

•    Prepares monthly statements. When requested, prints and prepares receipts for account payments to mail out to patients.

•    Complete task to director of weekly progress including reports as requested by management and accounting.

•    Ensures compliance with all state and federal billing regulations and reports any suspected compliance issues to respective supervisor.

•    Attends required training. Completes online training as assigned.

•    Other duties as assigned.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Employee must be able to sit at a desk for at least eight hours per day while frequently using their fingers to type. This position requires that the employee be able to speak clearly, look at and read a computer screen. Occasionally, this position may require that the employee reach or stretch for objects. 

EDUCATION:

•    High School diploma or equivalent is required.

•    Associates or Bachelor’s degree in a related field or equivalent years of experience is preferred.

EXPERIENCE AND REQUIRED SKILLS:

•    One to three years of experience in accounting or a medical billing position is required.

•    Candidate must understand government and managed care payment methodologies and demonstrate knowledge of terms such as contractual adjustment, allowed amount, coinsurance, denial and denial processes.

•    Must have knowledge of operating common office equipment such as a copier, fax machine, telephone, printer, etc.

•    Ability to speak clearly and concisely in communications.

•    Must be detail-oriented and possess the ability to prioritize work and multi-task.

•    Knowledge of business office procedures and the ability to maintain an effective working relationship with patients, employees and physicians.

•    Proficiency in Microsoft Suite, especially Word, Excel and Outlook.

•    Punctuality arriving at work and have regular attendance

•    Create effective working relationships with co-workers, physicians and management

RELATIONSHIPS:

Internal Contacts: Pinnacle Healthcare Revenue Solutions Billing Department

External Contacts: Pinnacle Healthcare Revenue Solutions’ internal and external billing clients

SUPERVISION: None

Review and comply with the Code of Business Conduct and all relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations. Ensure that employees understand and comply with the Code of Business Conduct and all-relevant Company and Business Unit policies and procedures, and local, state, and Federal laws and regulations, and establish effective internal systems and controls to promote such compliance. The duties listed in this job description are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Compensation: 

·        Range starts at $18.00 ph Depending on Experience

 Pinnacle Healthcare Consulting is an Equal Opportunity Employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.