What are the responsibilities and job description for the Central Scheduler position at Pinnacle Health Cardiovascular Institute?
UPMC Vein Center
Primary Location:
2808 Old Post Road
Harrisburg, PA 17110
Travel Requirement:
Travel to our Mechanicsburg office, located at 2020 Technology Parkway, Suite 2600, Mechanicsburg, PA 17050, up to 50% of the time.
- Monday through Friday
- Day Shift: 7:00 a.m. to 4:00 p.m.
- No weekends or holidays
UPMC Vein Center is seeking a Central Scheduler to join our team. This position is ideal for a detail-oriented professional who enjoys coordinating patient care, managing complex scheduling needs, and delivering exceptional customer service. As part of our fun, teamwork-oriented office, you'll have the opportunity to learn an exciting specialty while serving as a key resource for patients, providers, and referring offices.
- Learn a unique and growing specialty.
- Work alongside a supportive, collaborative, and teamwork-focused staff.
- Play a vital role in connecting patients to specialized vascular care.
- Enjoy a consistent Monday through Friday schedule with no weekends or holidays.
- Opportunity to work in a dynamic environment with the potential to support multiple office locations.
Responsibilities:
- Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
- Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patient's needs.
- Assists with contacting and rescheduling patients when providers schedules change.
- Actively practice behaviors associated with Service Excellence expectations. Smile at and greet everyone enthusiastically, treat everyone with respect, dignity and C.A.R.E.2. Be an ambassador for UPMC. Provide the best C.A.R.E.2 for our patients no matter what. Know and follow all organizational/departmental policies/procedures. Assume responsibility for personal development and education. Incorporate leading/evidence-based practice in quality/safety into everyday work. Commit to high quality, safe work; encourage others to have similar standards. Identify processes/systems that could lead to inefficient practices, unsafe conditions, errors or adverse events. Avoid shortcuts to ensure quality and safety measures are not circumvented. Encourage patient and family involvement in processes involving patient safety. Speak up with other service partners to ensure high quality and safety. Report serious events/incidents per policy.
- Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
- Directs phone calls to proper destination or takes messages as needed.
- Create, maintain, and enter information into databases.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- High school diploma or equivalent required.
- Two years experience working in a physicians office or medical field required.
- Associates degree required in lieu of experience.
- Experience in a telephone communication center preferred.
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran