What are the responsibilities and job description for the DATA ENTRY SPECIALIST II position at Pinnacle Group?
Position : Data Entry Specialist II
Location : Tampa Florida
Duration : 2 Months Contract
Overview :
The Enrollment Specialist is responsible for the enrollment of Inovalon clients for various EDI transactions with Payers.
Duties and Responsibilities :
Respond to customer issues, perform enrollment status checks, and process payer enrollment forms
Resolve all assigned customer issues following all standard operating procedures.
Mentors less senior enrollment specialists, available as a resource to answer questions and give first level of direction. May act in a lead capacity
Document all activities per defined process and procedures
Generate PDF documents and populate with provider information where applicable
Other duties as requested and / or determined
Maintain compliance with Inovalon's policies, procedures, and mission statement
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon's Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position
Fulfill those responsibilities and / or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company; and
Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function.
Implementation Specific Requirements :
Work with customers to lead and train on the implementation process of enrollments for Client | Claims Management Pro
Document customer enrollment requirements and configure application to meet customer enrollment needs
Work with customer and internal teams to monitor / track enrollment progress and discuss findings with customer
Skills : Job Requirements :
Minimum of 1 year of related experience in clearinghouse and / or payer enrollments
Proficient in Microsoft Office suite including Outlook, Word, Excel, and PowerPoint
Proficient in Adobe Acrobat
Excellent verbal and written communication skills
Medical EDI Experience
Excellent Customer Service Skills; and
Proven ability to work effectively under pressure & meet deadlines
Prior Call Center Experience (Enrollment Support ONLY)
Keywords :
Education : Education :
High School diploma or G.E.D. required (Associates Degree preferred).
Physical Demands and Work Environment :
Sedentary work (i.e. sitting for long periods of time);
Frequently or constantly to lift, carry push, pull or otherwise move objects and repetitive motions;
Subject to inside environmental conditions; and
Travel for this position will include less than 5% locally usually for training purposes.
Skills and Experience :
Required Skills :
CLAIMS
EXCEL
EXCELLENT CUSTOMER SERVICE SKILLS
ACROBAT
MICROSOFT OFFICE
Additional Skills :
HIPAA
MICROSOFT POWERPOINT
MENTORS
Languages :
English
Read
Write
Speak
Certifications & Licenses :
HIPAA
Pay Range : $20 - $23 Hourly
The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.
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