Front Desk Reception and Security

Job Description

JOB DESCRIPTION

Front Desk Receptionist

Brief description

Department: Administration

Reports To: Administrator

Status: Non-exempt

Hours: Full time and part time positions available to cover front desk twenty-four hours per day.

Job Summary

Responsible for providing 24/7 monitoring and controlling access of facility, greeting and assisting visitors and responding to emergencies to maintain a safe and secure environment.. Provides services and support to staff in a manner that meets or exceeds community expectations.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.

• Monitor and control who enters and exits the building
• Observe security cameras and remain alert for potential concerns
• incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Retrieves messages from voice mail and forwards to appropriate personnel.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Manages the front door access for all, ensuring the resident access
• Receives, sorts, and routes mail, and maintains and routes publications.
• Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• May perform other duties as assigned.
  
  
  

Qualifications And Requirements

High school diploma or equivalent,

Ability to give full attention to what other people are saying and to actively look for ways to help people:

Ability to adjust actions in relation to others" activities and manage one's own time and others time,

Competencies (in order of importance)

Integrity - Job requires being honest and ethical.

Attention to Detail -Job requires being careful about detail and thorough in completing tasks.

Dependability - Job requires being reliable, responsible, and dependable in fulfilling obligations.

Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude

Concern for Others - Job requires being sensitive to others' needs and feelings and

understanding and helpful on the job.

Lines of communication- direct communication with business office manager.