What are the responsibilities and job description for the ServiceNow Developer position at Pinnacle Government Solutions?
Responsibilities
The ideal candidate will recommend Information Technology Service Management (ITSM) best practices for implementation to the Program Manager; configure ServiceNow out-of-box functionality to meet our team’s Service Management and Operations Management requirements based on recommended Best Practices; Identify and document gaps between complete ServiceNow out-of-box capability and currently implemented baseline.
Producing top quality products for the customer is vital. Primary duties of ServiceNow Developer include, but are not limited to:
- Collaborate with all team members to develop quality solutions that are reusable and scalable.
- Serve in a cross functional capacity to elicit user requirements and stories work with the team to build our program’s configuration requirements for the ServiceNow ITSM modules and integrations as necessary and assigned
- Leverage ITSM knowledge and experience and assist with the updating of operational documentation, guidelines, standard operating procedures (SOPs) when necessary
- Utilize and/or create dashboards with ServiceNow to assist with metrics reporting and trend analysis
- Develop and maintain design workbooks, process documentation and ServiceNow Agile stories
- Apply process definition, improvement, and design methodologies to identify, analyze, and improve business processes to improve quality, increase efficiencies/productivity, and increase customer satisfaction
- Having a flexible work attitude and adjusting to customer IT restrictions pertaining to development and deployment of application systems
- Problem solving and good communication skills – support requires interaction with customers, system administrators, and other supporting teams
- Excellent interpersonal and organizational skills
- Ability to work in a team environment and collaborate
- Ability to work with the customer and translate the customer’s needs and wants into a useful product
Qualifications
High School with 6 - 9 years (or commensurate experience)
- Clearance Required: Active TS/SCI
Required Skills and Experience
- Strong written and verbal communications skills and the ability to clearly document and explain ITSM processes
- Working with CMDB and integration technologies
- JavaScript
- An architect mindset
- Enhancing the user experience with Service Portal and UI Builder
- ServiceNow module management and modification
Preferred Skills and Experience
- Troubleshooting ServiceNow and other ITSM functionality issues
- Computer Science Degree
- Experience with DoD NIPR, SIPR and JWICS Networks
- Experience with DoD deployed communications
- Current ServiceNow Certified Application Developer certification
- Experience with Hardware Asset Management, Software Asset Management, and Enterprise Asset Management plug-ins
- DoD 8570.01-M IAT Level II (Sec CE, SSCP, CND, CCNA Security, etc)