What are the responsibilities and job description for the Weekend Shift Lead County Center position at PINNACLE FIT CLUBS LLC?
Job Details
Description
Job Summary
The Member Service Shift Leader will be responsible for leading and providing direction to ensure execution of fundamentals when a manager is not present as well as creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Saturday and Sunday
Essential Duties and Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related related, including:
o Answer phones in a friendly manner and assist callers with a variety of questions.
o Check members into the system.
o New member sign-up.
o Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to
Assistant Manager, or General Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Submit a summary of shift details to the leadership team daily.
• Other responsibilities as requested by management.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance - First of the month following hire date
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD), and other additional voluntary benefits!
- 401k plan after 3 months of service
Qualifications
Qualifications
- • Leadership experience or at least 90 days in good standing
• Current CPR Certification required (or obtain within 30 days of hire)
• A passion for fitness and health!
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Basic computer proficiency.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Satisfactory background check.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
How to Apply:
If you are interested in joining our team and contributing to making a difference, please submit your resume or complete our application by using the Apply Now Section or Hitting Apply. We will be reviewing applications on an ongoing basis and reaching out to the best possible candidates until the position is filled.
Thank you for your interest in joining our team!
E-Verify STATEMENT:
We are an E-Verify Company. All candidates selected to move forward and offered employment will be processed through E-Verify to ensure they are legally eligible to work in the United States. .
EOE STATEMENT:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
