Office Manager

About Us

Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Office Manager is responsible for the day-to-day operations of the clinic, providing leadership and oversight across all departments. This role manages staff scheduling, timecard and PTO approvals, and ensures appropriate coverage when call-outs occur. The Office Manager also handles patient escalations and coordinates ordering of supplies to keep operations running smoothly. By supervising team members and ensuring efficient workflows, this leader supports a positive patient experience and the overall success of the practice.

We are seeking an Office Manager to join our dedicated team at Pinnacle Fertility- Oregon. This is a full-time, salaried, onsite role based in Downtown Portland, with additional support responsibilities for our Tigard location. The schedule is Monday through Friday, with required availability between 8:00 AM and 4:30 PM.

Key Responsibilities

• Drive growth, operational efficiency, and improved patient outcomes.
• Manage daily operations to deliver high-quality, compassionate patient care.
• Offer and ensure exceptional patient experiences and inspire the team to demonstrate our high standards and core values.
• Monitor and evaluate clinic performance and identify opportunities for improvement.
• Ensure adherence with established policies and procedures.
• Recruit, train, evaluate and retain a qualified, diverse team.
• Provide leadership, mentorship, and foster a collaborative work culture.
• Represent the clinic at events to enhance its reputation and promote services.
• Confidently and diplomatically manage conflict and patient concerns in high pressure situations.
• Maintain the highest degree of ethics when handling patient issues, privacy and billing issues.
• Ensure timely and appropriate patient communication (phone, email & chat) and ensure all messages are answered timely and professionally.
• Maintain clear communication with leader about overall clinic operations.
• Other duties and projects as assigned

Position Requirements

• Education & Experience
• • 3 years of operational or healthcare management experience in a fast-paced, patient-focused environment
  • Experience and passion for women’s health
  • Knowledge of regulatory compliance and patient safety standards
• Skills 
• • Strong communication skills and a collaborative team player
  • Flexible, adaptable, and able to multi-task while troubleshooting problems effectively
  • Detail-oriented with excellent organizational skills
  • Demonstrates exceptional customer service and professionalism
  • Bilingual skills are a plus.

Compensation & Benefits

• Annual Salary: $75,000 - $95,000 (Final offer determined based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, vision, and life insurance. Additional perks include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.