Clinical Support Coordinator

About Us

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Clinic Assistant plays a vital role in creating a smooth, welcoming, and patient-centered experience within the clinic. This role supports both patients and clinical staff by preparing and stocking exam rooms, assisting with procedure setup, facilitating patient flow, and helping with communication across the care team, laboratory, and front desk. The Clinic Assistant ensures patients feel guided and supported throughout their visit while helping medical staff focus on direct patient care

We are seeking a Clinic Assistant to join our dedicated team at Pinnacle Fertility- Washington in Kirkland, WA. This is a full-time, onsite position working Monday-Friday from 7:30 AM- 4:00 PM. Must be willing to participate in possible weekend on-call rotations and 1–2 holidays per year (one assigned and one on-call)

Key Responsibilities

• Greet, room, and guide patients throughout their visit, ensuring smooth transitions between lobby, bloodwork stations, exam rooms, and procedure areas.
• Prepare and clean exam rooms, including restocking supplies and maintaining readiness for patient care.
• Set up procedures with appropriate supplies and equipment to support efficient care delivery.
• Assist with patient-related follow-up tasks, coordinating with front desk staff, navigators, and providers as needed.
• Monitor patient progress and workflow to ensure timeliness and reduce wait times.
• Facilitate communication between laboratory orders, outside partners (e.g., Labcorp), and the care team.
• Support administrative functions, including data entry, copying, faxing, mailing lab specimens, and pre-charting.
• Assist during procedures by obtaining additional supplies, ensuring the medical assistant can remain focused on patient care.
• Enter patient identification into ultrasound machines and support in-room charting and documentation.
• Provide chaperoning when requested during procedures, ensuring patient comfort and safety.
• Track and assist with equipment maintenance and supply ordering.
• Support coordination of add-on or delayed patient appointments to help maintain efficient clinic flow

Position Requirements

• Education & Experience
• Previous experience in a healthcare or patient-facing support role preferred; strong customer service experience required.
• Skills
• Strong communication and interpersonal skills with a patient-first mindset.
• Ability to multitask, anticipate needs, and work collaboratively with clinical and administrative staff.
• Organized and detail-oriented with a focus on accuracy in patient information and documentation.
• Commitment to maintaining patient confidentiality and a professional, compassionate approach.
• Flexibility:
• Willingness to cover weekends, holidays, and work at various locations as needed.

Compensation & Benefits

• Hourly Rate: $21.00 - $31.00 per hour (final offers based on experience, skills, and qualifications).
• Benefits Package: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous PTO, paid holidays, and a retirement savings program. Full details will be shared during the interview process.

Diversity & Inclusivity at Pinnacle Fertility

At Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.