What are the responsibilities and job description for the Practice Manager position at Pinnacle Fertility Inc.?
About UsPinnacle Fertility is the nation’s fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. United under a shared mission of fulfilling dreams by building families, Pinnacle clinics deliver innovative technology, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood. Learn more at www.pinnaclefertility.com.About this RoleThe Practice Manager oversees day-to-day operations for their clinic, driving exceptional patient experiences while ensuring efficient, high-quality workflows across all aspects of fertility care delivery. This onsite leader partners closely with providers and local staff to uphold operational excellence, support team performance, and maintain a patient-centric environment.The Practice Manager also collaborates with Pinnacle’s robust shared services teams—including facilities, IT, HR, finance, compliance, and marketing—to ensure smooth clinic operations, timely issue resolution, and alignment with network-wide standards and initiatives. This role is deeply engaged with the local team, providing mentorship, ensuring resources are in place, and fostering a positive workplace culture that supports both patient outcomes and staff success.We are seeking a Practice Manager to join our dedicated team at Pinnacle Fertility Virgina. This is a full-time, salaried, onsite role based in Arlington, with additional support responsibilities for our other clinic locations. While core operations occur Monday through Friday, the schedule for this salaried position may vary based on clinic needs.Key ResponsibilitiesMay report directly to an Executive Director, Regional Executive Director, or VP of Operations depending on organizational structure.Provide onsite daily leadership to ensure smooth patient flow, operational consistency, and timely resolution of issues.Handle patient escalations and manage service-recovery workflows to reinforce an excellent patient experience.Coordinate staffing needs, including recruiting, interviewing, onboarding, and ongoing training.Manage time-off approvals, daily workforce scheduling, and coverage planning to ensure adequate clinical support.Oversee facilities operations, including project coordination, equipment maintenance, and supply ordering and inventory management.Manage vendor and business associate relationships such as biohazard disposal, scrubs, cleaning services, maintenance, and regulatory partners.Maintain clinic physical standards, ensuring cleanliness, patient-friendly aesthetics, and strong first-impression quality.Ensure compliance with clinic policies, procedures, safety requirements, and operational standards.Facilitate team meetings, daily huddles, and internal communications to support operational clarity and cohesion.Lead employee engagement activities, morale-building events, and onsite recognition programs.Support the implementation of new operational initiatives, workflows, and clinic rollout plans.Travel minimally (limited to nearby satellite locations if applicable); otherwise rooted onsite as a daily leader.Position RequirementsEducation:Bachelor’s degree preferred.Experience:5 years of experience in healthcare operations, ideally within a medical practice or multisite care environment.Demonstrated supervisory experience with the ability to effectively lead, mentor, and support staff.Skills:Strong understanding of medical practice operations, patient-scheduling systems, EMR systems, medical and insurance terminology, and regulatory requirements.Proven analytical, organizational, and critical thinking skills.Excellent interpersonal, written, and verbal communication abilities.Ability to train and mentor team members and prepare clear reports and documentation.Demonstrated ability to foster a positive, collaborative, and patient-centered environment.Compensation & BenefitsSalary Range: Final offers will be based on experience, skills, and qualifications.Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.Diversity & Inclusivity at Pinnacle FertilityAt Pinnacle Fertility, we celebrate diversity and are committed to creating an inclusive environment for all team members. We are proud to be an equal-opportunity employer and encourage applicants from all backgrounds, abilities, and life experiences to apply.